Staysure Reviews

Name: Staysure
Rating: 4.60

4.6 Rating 5,255 Reviews

92 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 5,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Write Your review

Tell us how Staysure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 3rd year with Staysure and have been happy with them especially as we made a claim in our 1st year to which they responded very well. I contacted them twice this year, the first lady sounded American but her demeanour was offish so I ended that conversation and the 2nd time, I held on the phone for 10mins before being put through. That gentleman gabbled on so much, he drove me up the wall so cut the conversation short again. Luckily, a lady rang me a day later who was much better to converse with so from that, I have gone with Staysure for another year.”

Helpful Report

Posted 7 months ago

“Not that happy, I did not like your new renewal price it went up 73% on last year's quote. In the paper it quoted 20% discount. Why do you do this be fair to customers who are already with you. I renewed with the national new papers quote.”

Helpful Report

Posted 7 months ago

“Been using them a few times over the last 4 yrs.their quoted have went sky high even though our medical conditions have remained the same Their website offers 20% discount but they gave me barely 5% .if I could have gone elsewhere in would have”

Helpful Report

Posted 7 months ago

“Renewal price had gone up considerably high despite have had no claims for at least 5 years.A few days later received a reminder by email that the policy was due to be renewed and was shocked that in the few days the price had rocketed by another £200 since receiving the original renewal price”

Helpful Report

Posted 7 months ago

“Gentleman on the phone was very helpful”

Helpful Report

Posted 7 months ago

“Fast efficient service, not very competitive tbough.”

Helpful Report

Posted 7 months ago

“I was disappointed that our Staysure premium had increased by several hundred pounds when there was no change in conditions and also were not able to offer insurance cover to travel to Canada to visit relatives.”

Helpful Report

Posted 8 months ago

“I have been unable to log in to my account. It is not accepting my email address or password 8”

Helpful Report

Posted 8 months ago

“A 25% increase over last year, nothing materially changed in requirements so disappointing premium.”

Helpful Report

Posted 8 months ago

“Friendly agents who tried to be as helpful as possible, however I felt that the first agent I spoke to lacked knowledge in relation to some very detailed questions around existing medical conditions, resulting in the need for follow-up phone calls and conversations. This initially reduced my confidence in what is an expensive product, although I did eventually make the purchase when another Staysure agent contacted me and was able to clarify certain issues.”

Helpful Report

Posted 8 months ago

“It has not double the price from last year and all I added I took to things of that I had done. Why has it cost so much”

Helpful Report

Posted 8 months ago

“Very pleased with my renewal - I am 84 so the premiums appear a little eye-watering but that applies to everything when you are my age. Luyanda was most helpful and patient. I was having trouble with my new computer and said i would call back tomorrow - which I did - but got someone else. no matter - that young lady got everything sorted and promised to post the papers to me as I have not yet worked out how to print on my new computer. this is my 4th year with Staysure - very happy with them. Had a small claim last November and it was swiftly dealt with and paid out.”

Helpful Report

Posted 8 months ago

“Automatically renewed without my agreement. I received an email to log in, but when I went to log in then my saved password didn’t work. When I asked to reset my password, it told me that a message had been sent, but nothing has been received. I’ve done this twice now.”

Helpful Report

Posted 8 months ago

“not happy or unhappy--neutral”

Helpful Report

Posted 8 months ago

“Reduced cost this year due to loyalty bonus. Difficult to review as insurance is only as good as its actions show on the event of a claim. In previous years “auto renewal” led to cover being inadequate and I skied without know this coverage was not included. Check any renewal Grahamdocuments carefully!”

Helpful Report

Posted 8 months ago

“After a disastrous start during which I lost contact with the agent Michelle who didn’t contact me to explain what had happened.I had to ring again and contacted a new agent and go through all questions again.An agreement was reached and I renewed my policy.”

Helpful Report

Posted 8 months ago

“Initially I was disappointed with my telephone contact. The first two operators were not very helpful, the first disappeared without letting me know the second was better but couldn’t deal with my enquiry. Both didn’t appear to be speaking from a Uk unit. The third person was excellent. Sorted everything out for me. If I’d got him initially I would have been very impressed.”

Helpful Report

Posted 8 months ago

“Completing your online renewal form was a disaster and a waste of time. Calling the customer no was also rather slow. Chat feature is the only feature that works, and helped me to find an operator who was able to deal with my problems and resolve them. Online form needs to be informative and helpful. Customer Service is good once you manage to get through to an operator.”

Helpful Report

Posted 9 months ago

“They have given me cover for some years now at a price that is not as outrageous as their competitors, so I stay with them. But their renewal quotation was 48% up on last year. This seems excessive. All right, I'm 91, but I didn't claim at all when I was 90 and visiting Uzbekistan, and am still in good health. I have no plans to leave UK next year, so the premium for that is much lower, but it's still 10 times higher than my daughter's identical one, also with Staysure. She is 'only' 52. The whole Insurance industry is very inflexible towards the maturer ages.”

Helpful Report

Posted 9 months ago

“Your employee,Amanda was 4 to 5 stars. Your Company admin 1 to 2 stars”

Helpful Report

Posted 9 months ago

Staysure is rated 4.6 based on 5,255 reviews