Staysure Reviews

Name: Staysure
Rating: 4.58

4.6 Rating 3,524 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.6

Based on 3,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you phone for travel insurance, there are medical conditions that have to be declared and discussed. Speaking to someone who understands is so important. We were on the phone for nearly an hour and came away with absolutely zero confidence that we would be covered if we’d any issues on holiday. All call handlers should have basic training in a wide range of medical issues instead of just reading off a screen. There was also A LOT of back round noise from the call handler. Either in a call centre or working from home. Either way, this did not help with the fact that she had no understanding of the medical issues being discussed. Very unimpressed!! We used Staysure last year and the guy was great. So much more professional. Please make sure staff are able to understand medical terminology before working in this kind of role!”

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Posted 6 days ago

“The First Lady I spoke to on 27/09/25 was most helpful and after raising all the usual questions gave me a quote for a single trip holiday insurance. I wanted cancellation cover of £6k but no policy would provide that amount other than Signature with cancellation cover of £10k. I said I would explore other avenues and asked her to call back after 10:00 today. She did not. I spoke to another person and he said that he would revert in 10 minutes, He did not. I rang again this afternoon and was told my call would be answered in 3 minutes, I rang off after ringing for 14 minutes.”

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Posted 1 month ago

“I had telephoned on 3 and on the last lapse of cover got cut off. Frustrating Had I never dealt with Staysure before I would not have returned onto this experience. However on the 4th attempt, I persuaded, it was painful and drawn out, However got there In the end. Again long and drawn out and unnecessarily…longwinded. I would not choose to go through this process again, especially as I have used You several times previously.”

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Posted 1 month ago

“My policy had not downloaded so I tried to get in touch on Saturday to no avail, had to wait until a 20 minute call took place from Tenerife to sort it out on Monday”

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Posted 1 month ago

“Having read 20% off for quotes up to 30th September assumed it would be applied automatically. However I was not given the discount then noticed in my paper bought later in day there was a code to be applied. Most disappointed, feel this was most confusing way to advertise a discount.”

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Posted 1 month ago

“Customer Service is below average at best. When a policy is cancelled within the 2 week cooling off period there is no email confirmation, so the only way to ensure this is in fact completed is to keep checking banking records. Such bad service IMO!”

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Posted 1 month ago

“51 pages of small print is overload. A couple of pages of headlines to travel with us would be preferable.”

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Posted 1 month ago

“The spelling of my name is incorrect and all attempts to correct it have failed. In case of a claim I am unsure whether it would be upheld because of this issue. My name has got a Q in it which is incorrect.”

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Posted 1 month ago

“Had issue logging in to my account linc on email didnt seem to work password reset didnt work. Managed to login thro web site but it took a bit of time. The desire to get hold of my money was a bit to much at times staysure maybe should have a bit more confidense in theyre products”

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Posted 2 months ago

“Advisor ok and tried to help but price up ridiculously from last year despite only minor changes. Ridiculously expensive and paying more for less cover than last year but to be fair I didn’t shop round that much. Will do research before using again. Disappointed is an understatement.”

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Posted 2 months ago

“Premium went up by 25% with no changes. They give you a number to speak to someone but all automated with no possibility to speak to human.”

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Posted 2 months ago

“Zakupiłem polisę i niestety nie mogę jej załadować do komputera. System pokazuje tylko stare przeterminowane polisy. Porażka”

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Posted 2 months ago

“Could not communicate by phone there was no answer”

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Posted 3 months ago

“Rang to get a quote for travel insurance. Customer Service agent kept going quiet without telling me what was going on and to reassure me she was still there. Didn't seem to understand medical conditions. Kept repeating same questions. Kept putting me on hold. All in all took nearly an hour to get quote and then she missed off one of the medical conditions. Not a good experience”

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Posted 3 months ago

“The whole experience went wrong and my money taken. Now I have to get it back. Takes so much time to sort out.”

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Posted 4 months ago

“If you are going abroad on holiday , make sure that you insure with Staysure. Recently I went abroad and was in hospitalStaysure soon sorted everything for me , no problem. I was taken from hotel , to Airport, then by private ambulance to my front door. Excellent service.”

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Posted 4 months ago

“Getting quote lengthy, pricey, once paid after more than 2 hours no documents appearing to download on account. Policy not on my account and not on my husbands account. Just too complicated, now phone calls to find out where the policy is”

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Posted 4 months ago

“I cannot believe it took 35 minutes to give updated credit card details in place of an expired card for a renewal when no medical details on the policy have changed.”

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Posted 5 months ago

“Too long on hold”

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Posted 5 months ago

“I logged on to website, about to complete when I lost the site. Logged on afresh but now had to pay £180-odd instead of the first quoted £100-odd, which I find disgusting. As a pensioner I was pleased with the first quote and was going to tell my family to get Staysure for their trip, but after this happened I'm not. Very disappointing.”

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Posted 5 months ago

Staysure is rated 4.6 based on 3,524 reviews