Staysure Reviews

Name: Staysure
Rating: 4.60

4.6 Rating 5,255 Reviews

92 %

of reviewers recommend Staysure

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Metrics

4.6

Based on 5,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a quote for year cover in July £569. Asked for same quote in September so could agree and pay, only to be told it would now be £1,350 as it’s gone up ? Had to end up just paying for one 19 day holiday £473. Slightly disappointed, but at least covered.”

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Posted 1 week ago

“good, however, for long vacations you are limited to 50 days.”

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Posted 1 month ago

“Unfortunately a disappointing experience for me. Confirmation email of my purchase had no policy number and my policy not found on line or sent as attachment. No response from the online chat then a 14 minute phone call to resolve the issue as my policy wasnt found. Eventually found after having to.ptovide card details I asked for an email copy which never arrived. Not 5 star for me”

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Posted 1 month ago

“The renewal of my annual multi trip policy was a poor experience. Whilst I received advance notice and was able to call to update our medical conditions and to confirm payment details, I then received emails and texts the day before the renewal date saying my policy was expiring. I waited 30 minutes in a call queue to query this, to then be told they had been sent in error and the policy would auto renew the next day as planned. The following day I noticed that the payment had not gone through and could see nothing online, and then spend time again in a call queue. I was told the payment had been rejected, spent 20 minutes stepping through all of my policy details again to find that the payment was successfully collected using the card details on file. Overall an underwhelming experience when the policy was set to auto renewal. For a premium policy I would expect better.”

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Posted 2 months ago

“I decided to call Staysure instead of doing it online. The policy was for myself & my husband. Having gone through all the process and paid, I was horrified to see the policy only covered me. I called back. To be told I could cancel or take out an additional policy covering my husband. I chose the additional policy. An hour later it was sorted. I now have 2 policies instead of one joint one. We'll see what happens on renewal.”

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Posted 7 months ago

“I could'nt get a refund”

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Posted 7 months ago

“When trying to claim an airfare - cancelled due to a cancer diagnosis - the process was appallingly drawn out, repetitive request for paperwork, lack of empathy and still no refund given yet.”

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Posted 7 months ago

“Shame new customers appear prioritised over existing customers- thought those days were a thing of the past in the industry. Repeated email reminders not a bad thing - shame price was up jalmost 50% even without any claim and then on completion to renew another 20% had mysteriously been added”

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Posted 7 months ago

“Disappointing, there was nowhere on the quotes page (that I could find) to list specific conditions, and, when I tried to login to my account I was informed I was not recognised. I then tried to reset my password, to which I did not get a response. Finally I tried, on several attempts , to create a new account; complying with the site character combination requirements, on 5 attempts i could not set up a new account. I suppose this means I will have to make an expensive phone update! This needs sorting. It happened to me last year. Its a Sunday, there is no phone service and live chat did not work!”

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Posted 7 months ago

“I completed the details for the quote online, but whilst I thought about it and explored other options, I did keep getting emails about the quote exhorting me to finalise. Then before paying I firstly wanted to check that I had correctly stated the details and secondly wanted a bit more information. I eventually found a phone number and managed to speak to someone. That person told me I could review the details online, but after putting me on hold for a few minutes, came back and said she didn't know how I could go about this. However she said that she could do this with me. Then followed an incredibly frustrating half an hour when she kept repeating things, talking over me, and often speaking in a way that I simply couldn't understand. Then, lo and behold, someone totally different telephoned me about 20 minutes later to find out the reason I hadn't taken out the insurance. Really? The insurance may have been the cheapest, but the customer service was atrocious. I doubt I will use Staysure again, it bordered on harassment tbh.”

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Posted 7 months ago

“My daughter insisted I should notify Staysure that last year I had a low strength injection in my thumb for wear&tear arthritis. The renewal jumped from £518 to £770 . Is this normal or exhorbitant ?”

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Posted 7 months ago

“Price quoted online kept changing after I spoke with your employee. Long waits to clear changes required for policy. Your employee was pleasant and helpful though. The system need impeoving”

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Posted 8 months ago

“Initial phone call took ages the price was ridiculously high. It was then reduced and was still high so I didn't take it further. Later I had three phone calls the first reduced the quote three fold!!!! Two further duplicated phone calls. I phoned back next day to accept that quote but no record of the final quote so same rigmarole again. Eventually renewed at an acceptable price.”

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Posted 8 months ago

“Being an old man, I had to renew my travel insurance by phone. Sadly it took almost an hour. Partly because I had difficulty with pronounciation & accent. The agents were very patient & curtious, having to, often, repeat themselves. The phone reception was slightly 'buzzy' which didn't help. Also, as an aside, geographical knowledge was poor. Lastly, it is a shame that so many of the questions were repetitive.”

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Posted 8 months ago

“10 December 2025 I was sent a renewal letter saying that I didn’t need to do anything it would automatically renew for another year. 11 January 2026 four days before I am due to fly out on holiday I am informed that my insurance was about to expire, I have paid the renewal in full, but it could have caused problems , the guy who sorted it all out was very good. David Beck”

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Posted 8 months ago

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Posted 8 months ago

“A large part of yesterday morning was taken up with my application for a policy: first online, then over the phone as directed to provide details of my health, then paid for the policy, read the documents and discovered that despite the long conversation with me detailing my upcoming medical needs, an error had been made in the report. I had to phone again and go through all the initial procedure before explaining why I had called. The assistant was eventually able to amend the medical form. Within about 10 minutes of that conversation I received a phone call from Staysure, asking me if the details on the medical form were correct. She didn't know that I had phoned and that the form had been amended. The whole process was disappointing due to the time taken to complete.”

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Posted 8 months ago

“got a new policy through for travel ... information incorrect and tried to change cant get onto my account been having trouble last few days the woman at Staysure WAS SO SNOTTY AND RUDE most unhelpful call disconnected. Might cancel policy and go elsewhere”

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Posted 8 months ago

“Tried to cancel renewal for next year for my son who has learning disability but they would not help even though payment on my credit card”

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Posted 9 months ago

“Everything was fine except I forgot to put in the Black Friday code so missed the discount. It would have helped to have been given that automatically”

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Posted 9 months ago

Staysure is rated 4.6 based on 5,255 reviews