Staysure Reviews

Name: Staysure
Rating: 4.09

4.1 Rating 464 Reviews

78 %

of reviewers recommend Staysure

Company Reviews

Metrics

4.1

Based on 464 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took insurance for 5 week trip to Australia and Singapore. When I checked policy it was for 7days only. They said they based it on my online quote. I wanted a real person to help to stop this sort of thing happening. Apparently I was told twice the one week dates. I obviously have not heard the recording, but seriously doubt that. I got a straightforward refund. But seriously who gets 1 week travel insurance for that far away. I already explained that other companies wouldn't insure us for more than 31 days and needed 38 days. Still lesson learned, just because the company is supposed to be a good one. Shop around, much cheaper elsewhere, and the dates are correct.”

Helpful Report

Posted 1 week ago

“We explained that we were travelling to Tenerife and Canada. The agent gave us separate prices then offered annual cover to include our 2 trips plus cruise cover . We accepted and paid in full. Next day a phone call the agent had forgotten Canada (despite talking at great length the reason for the trip) Not a very professional way to do business!”

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Posted 1 week ago

“I was left in a hospital abroad for 3 days waiting for an operation while the handling company and the hospital argued over non payment of outstanding bills. Phone Staysure in the uk and they don’t want to know because it’s been handed over to the handling company. Eventually the op is done but the nightmare doesn’t end there, I have to source a wheelchair myself find clinics to change dressings every other day which has to be paid on the spot. On returning home tried to claim expenses and the online claim form is so complicated and confusing you need a PHD to understand and being in my sixties had to give up. Staysure were no help said the form had to be completed on line and they refused to help me go through it, so I ended up nearly £1500 out of pocket.”

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Posted 2 months ago

“Difficult and expensive to alter details via call centre . Quite unfriendly staff , very unsympathetic and borderline aggressive. Gave up on one operator and the next day got somebody even worse . Will definitely swap when I’m ready to renew . Call operators sound unhappy and stressed. Are they under pressure from new owners .”

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Posted 1 year ago

“My husband has had a stroke on holiday no authorisations was received for treatment received ar the hospital. Not good if you do not have the cash available. Davies Group who handle their claims are terrible, don't answer calls or emails the say they are very busy! Claims at staysure also do not answer the phone. A lot of stress added under very difficult circumstances. Some considerate people on the emergency phone line but they can do nothing.”

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Posted 1 year ago

“Tried to update medication hustory online as requested. System wouldn't allow me to so had to phone. This apparently would incur a charge of £10 without a screenshot to 'prove' that system not working. Took more than £10 worth of my and operator's time to manage a screen shot that in any case won't prove a thing. I'm deeply unimpressed. Call centre operator was very patient. It's the system that is rubbish.”

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Posted 1 year ago

“Slow at everything. Don’t answer the phone, even after 45 mins on hold. 8 weeks to get back to you if you complain. It seems they do everything to avoid helping you, even when you are stranded overseas. I just think it’s really poor. Even taking into account the Covid-19 situation. Can’t think of anything good to say about this company.”

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Posted 3 years ago

Staysure is rated 4.1 based on 464 reviews