Staysure Reviews

Name: Staysure
Rating: 4.56

4.6 Rating 2,685 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 2,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not communicate by phone there was no answer”

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Posted 5 days ago

“Rang to get a quote for travel insurance. Customer Service agent kept going quiet without telling me what was going on and to reassure me she was still there. Didn't seem to understand medical conditions. Kept repeating same questions. Kept putting me on hold. All in all took nearly an hour to get quote and then she missed off one of the medical conditions. Not a good experience”

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Posted 2 weeks ago

“The whole experience went wrong and my money taken. Now I have to get it back. Takes so much time to sort out.”

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Posted 1 month ago

“If you are going abroad on holiday , make sure that you insure with Staysure. Recently I went abroad and was in hospitalStaysure soon sorted everything for me , no problem. I was taken from hotel , to Airport, then by private ambulance to my front door. Excellent service.”

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Posted 1 month ago

“Getting quote lengthy, pricey, once paid after more than 2 hours no documents appearing to download on account. Policy not on my account and not on my husbands account. Just too complicated, now phone calls to find out where the policy is”

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Posted 1 month ago

“I cannot believe it took 35 minutes to give updated credit card details in place of an expired card for a renewal when no medical details on the policy have changed.”

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Posted 2 months ago

“Too long on hold”

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Posted 2 months ago

“I logged on to website, about to complete when I lost the site. Logged on afresh but now had to pay £180-odd instead of the first quoted £100-odd, which I find disgusting. As a pensioner I was pleased with the first quote and was going to tell my family to get Staysure for their trip, but after this happened I'm not. Very disappointing.”

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Posted 2 months ago

“Online functions do not work usefully. I wanted to change policy from worldwide to Europe, and it wasn't an option. Sent screenshot to support and got no response. Started a new quote which wouldn't allow our existing medical options. Subsequent change added 50 per cent to premium.”

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Posted 3 months ago

“LACK OF DIAGNOSIS. I AM 86. I ADVISED CANCER OF COLON . HOST ADVISED NEEDED MORE DETAILS. SO HAD TO LOOK THROUGH MY FILES CAUSING WASTING TIME FOR NAME OF OP. WHY DID SHE NOT HAVE A DROP DOWN TO SUGGEST NAME OF OP WHICH I WOULD HAVE RECOGNISED. SMOKING? ANSWER YES A PIPE. HOST WHATS A PIPE? SHE HAD NEVER HEARD OF A PIPE BEFORE ! QUESTIONS ASKED AT SPEED AND POOR DICTION WHICH IS DIFFICULT FOR AN OLD PERSON”

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Posted 3 months ago

“SEVERAL BAD POINTS IN THE RENEWAL PROCESS. 1) I carried out the renewal process TWICE online but the renewal was not carried out by the Staysure system 2)My account is also on auto renewal but again no renewal was made. 3) After receiving two renewal reminders on 17th April I decided to phone and check. I Emailed the issue on 17 April. 4) Very long wait to speak to a Staysure agent. 5Agent confirmed no renewal carried out. 6) Agent helped me make a renewal by phone - she was most helpful. Overall the renewal process was inefficient and time consuming. I expected better of Staysure! R S Cressey(Mr)”

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Posted 3 months ago

“Totally different cost from online to phone call. Phone call £200 dearer.”

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Posted 3 months ago

“Too many screens ‘hung’ - you had to constantly go back to the previous screen. The message Try again’ came up continuously”

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Posted 5 months ago

“May be easy to arrange cover but looking at the reviews I'm hoping I never need yo make a claim..won't be renewing next year I want to have faith in my insurer.”

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Posted 9 months ago

“When I had a serious illness days before I was due to fly, I was hospitalized and I was barely conscious, I was un able to travel anywhere even home from the hospital. We had only booked outward and return flights, my son tried to cancel both flights unfortunately as I was the person who booked the flights I had submit the cancellation. EasyJet was very accommodating but RyanAir not so much, after many stressful weeks I decided to submit my claim through my travel insurance, this process was as bad as RyanAir and not very successful, more barriers, I decided not to proceed with any claim. However I have just received a credit note from RyanAir out of the blue. I was not impressed with Davis group’s handling of my claim so I have instructed them not to precede. I normally automatically renew my insurance Annual insurance policy but after this experience I will not being renewing when my policy is due to be renewed.”

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Posted 10 months ago

“Claim denied for specific trip which was cancelled by the tour operator due to Hurricane Beryl as we took out insurance in January. So didn't cancel by the 14 day cooling off period. Advise you to take out insurance up to two weeks before you go!. Paid for something we didn't actually use.”

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Posted 11 months ago

“Disappointed with Staysure Travel Insurance for the second year in a row. Despite a few helpful staff, their rigid business model limits flexibility and hampers effective customer service. The high cost doesn't justify the entry-level service provided. I'm moving to a different company. Not worth the extra money. Avoid if you value customer-centric service.”

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Posted 11 months ago

“Initial contact but did nothing about seeking mefical info from hospital admin team. Then said they didn't believe I had disclosed previous gallbladder illness. They have three years of medical notes to review before making a decisio . Poor communicators. Poor professionalism. Aren't intetested in delivering the cover that has been paid for.”

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Posted 1 year ago

“Brilliant service in every way, thank you. Returning customer. Keegan superbly helpful and efficient, great advert for the company”

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Posted 1 year ago

“Transferred to 3 different people. Hard to understand two of them didn't seem to.listen what I was trying to inform them . Wanted to let them know they had health statement fact incorrect but didn't listen, kept talking about other things. I was trying to say, my policy price has in reased on last year,if you put the correct facts in it may reduce the price and then I would consider renewing. On phone 30 minutes, nearly hung up.”

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Posted 1 year ago

Staysure is rated 4.6 based on 2,685 reviews