Staysure Reviews

Name: Staysure
Rating: 4.53

4.5 Rating 2,256 Reviews

90 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.5

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot believe it took 35 minutes to give updated credit card details in place of an expired card for a renewal when no medical details on the policy have changed.”

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Posted 3 weeks ago

“Too long on hold”

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Posted 4 weeks ago

“I logged on to website, about to complete when I lost the site. Logged on afresh but now had to pay £180-odd instead of the first quoted £100-odd, which I find disgusting. As a pensioner I was pleased with the first quote and was going to tell my family to get Staysure for their trip, but after this happened I'm not. Very disappointing.”

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Posted 1 month ago

“Online functions do not work usefully. I wanted to change policy from worldwide to Europe, and it wasn't an option. Sent screenshot to support and got no response. Started a new quote which wouldn't allow our existing medical options. Subsequent change added 50 per cent to premium.”

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Posted 1 month ago

“LACK OF DIAGNOSIS. I AM 86. I ADVISED CANCER OF COLON . HOST ADVISED NEEDED MORE DETAILS. SO HAD TO LOOK THROUGH MY FILES CAUSING WASTING TIME FOR NAME OF OP. WHY DID SHE NOT HAVE A DROP DOWN TO SUGGEST NAME OF OP WHICH I WOULD HAVE RECOGNISED. SMOKING? ANSWER YES A PIPE. HOST WHATS A PIPE? SHE HAD NEVER HEARD OF A PIPE BEFORE ! QUESTIONS ASKED AT SPEED AND POOR DICTION WHICH IS DIFFICULT FOR AN OLD PERSON”

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Posted 1 month ago

“SEVERAL BAD POINTS IN THE RENEWAL PROCESS. 1) I carried out the renewal process TWICE online but the renewal was not carried out by the Staysure system 2)My account is also on auto renewal but again no renewal was made. 3) After receiving two renewal reminders on 17th April I decided to phone and check. I Emailed the issue on 17 April. 4) Very long wait to speak to a Staysure agent. 5Agent confirmed no renewal carried out. 6) Agent helped me make a renewal by phone - she was most helpful. Overall the renewal process was inefficient and time consuming. I expected better of Staysure! R S Cressey(Mr)”

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Posted 1 month ago

“Totally different cost from online to phone call. Phone call £200 dearer.”

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Posted 2 months ago

“Too many screens ‘hung’ - you had to constantly go back to the previous screen. The message Try again’ came up continuously”

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Posted 3 months ago

“May be easy to arrange cover but looking at the reviews I'm hoping I never need yo make a claim..won't be renewing next year I want to have faith in my insurer.”

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Posted 8 months ago

“When I had a serious illness days before I was due to fly, I was hospitalized and I was barely conscious, I was un able to travel anywhere even home from the hospital. We had only booked outward and return flights, my son tried to cancel both flights unfortunately as I was the person who booked the flights I had submit the cancellation. EasyJet was very accommodating but RyanAir not so much, after many stressful weeks I decided to submit my claim through my travel insurance, this process was as bad as RyanAir and not very successful, more barriers, I decided not to proceed with any claim. However I have just received a credit note from RyanAir out of the blue. I was not impressed with Davis group’s handling of my claim so I have instructed them not to precede. I normally automatically renew my insurance Annual insurance policy but after this experience I will not being renewing when my policy is due to be renewed.”

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Posted 9 months ago

“Claim denied for specific trip which was cancelled by the tour operator due to Hurricane Beryl as we took out insurance in January. So didn't cancel by the 14 day cooling off period. Advise you to take out insurance up to two weeks before you go!. Paid for something we didn't actually use.”

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Posted 10 months ago

“Disappointed with Staysure Travel Insurance for the second year in a row. Despite a few helpful staff, their rigid business model limits flexibility and hampers effective customer service. The high cost doesn't justify the entry-level service provided. I'm moving to a different company. Not worth the extra money. Avoid if you value customer-centric service.”

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Posted 10 months ago

“Initial contact but did nothing about seeking mefical info from hospital admin team. Then said they didn't believe I had disclosed previous gallbladder illness. They have three years of medical notes to review before making a decisio . Poor communicators. Poor professionalism. Aren't intetested in delivering the cover that has been paid for.”

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Posted 11 months ago

“Brilliant service in every way, thank you. Returning customer. Keegan superbly helpful and efficient, great advert for the company”

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Posted 1 year ago

“Transferred to 3 different people. Hard to understand two of them didn't seem to.listen what I was trying to inform them . Wanted to let them know they had health statement fact incorrect but didn't listen, kept talking about other things. I was trying to say, my policy price has in reased on last year,if you put the correct facts in it may reduce the price and then I would consider renewing. On phone 30 minutes, nearly hung up.”

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Posted 1 year ago

“I on finishing filling in your form on line was left with the page flashing my only cause of action was to proceed to payment or cancel After paying and reading back I found my age was wrong and destination was wrong”

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Posted 1 year ago

“I’ve been advised that I needed to register or sign up for an account in order to get the insurance documents. However I’ve spoken to customer service and they will post them to me in a weeks time. Not everyone wants an account or register, still don’t understand why I can’t just be emailed my documents.”

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Posted 1 year ago

“Much to long winded and why get us to ring when quote was already on its way took wat to long”

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Posted 1 year ago

“In good faith we put a claim for cancelled transport on booked helicopter from the Scilly isles due to storm Kathleen. We had to therefore incur costs for an extra night on the island. We were then told it only covers cancellation for international flights . We had purchased extra policy for disruption cover due to weather. We were shocked and extremely disappointed.”

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Posted 1 year ago

“We had to take a single trip out for my dad as he didn’t want to add Europe on his yearly cover. But the excessive questions the woman was asking and the way she asked, it made my dad scared to clear his throat from time to time Incase they suggested he had pneumonia and acute bronchitis. The hassle of not adding it on to the yearly cost saved us 15.00 on the yearly amount, trust me when I say it was not worth it! I was so annoyed afterwards! The lady was patronising and I almost felt like they they were looking at ways NOT to stay sure!”

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Posted 1 year ago

Staysure is rated 4.5 based on 2,256 reviews