Staysure Reviews

Name: Staysure
Rating: 4.56

4.6 Rating 2,690 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 2,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I on finishing filling in your form on line was left with the page flashing my only cause of action was to proceed to payment or cancel After paying and reading back I found my age was wrong and destination was wrong”

Helpful Report

Posted 1 year ago

“I’ve been advised that I needed to register or sign up for an account in order to get the insurance documents. However I’ve spoken to customer service and they will post them to me in a weeks time. Not everyone wants an account or register, still don’t understand why I can’t just be emailed my documents.”

Helpful Report

Posted 1 year ago

“Much to long winded and why get us to ring when quote was already on its way took wat to long”

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Posted 1 year ago

“In good faith we put a claim for cancelled transport on booked helicopter from the Scilly isles due to storm Kathleen. We had to therefore incur costs for an extra night on the island. We were then told it only covers cancellation for international flights . We had purchased extra policy for disruption cover due to weather. We were shocked and extremely disappointed.”

Helpful Report

Posted 1 year ago

“We had to take a single trip out for my dad as he didn’t want to add Europe on his yearly cover. But the excessive questions the woman was asking and the way she asked, it made my dad scared to clear his throat from time to time Incase they suggested he had pneumonia and acute bronchitis. The hassle of not adding it on to the yearly cost saved us 15.00 on the yearly amount, trust me when I say it was not worth it! I was so annoyed afterwards! The lady was patronising and I almost felt like they they were looking at ways NOT to stay sure!”

Helpful Report

Posted 1 year ago

“I was recommended to Staysure from my mother who has used this company for many years, I used this company for travel insurance last year with no problems. I took out a policy this year again, but the agent was too much, he was noting down every medical issue that was no longer relevant and was more worried about losing his bonus, the call lasted over an hour and I nearly gave up because it became too complicated. I ended up with a policy that wouldn't cover my pre existing conditions because I am waiting for medical tests. I feel very upset and now have to cancel the policy and look for another company that will cover me.”

Helpful Report

Posted 1 year ago

“I can't download my documents, it doesn't recognise my email address and yet has sent me this email for a review.”

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Posted 1 year ago

“Took insurance for 5 week trip to Australia and Singapore. When I checked policy it was for 7days only. They said they based it on my online quote. I wanted a real person to help to stop this sort of thing happening. Apparently I was told twice the one week dates. I obviously have not heard the recording, but seriously doubt that. I got a straightforward refund. But seriously who gets 1 week travel insurance for that far away. I already explained that other companies wouldn't insure us for more than 31 days and needed 38 days. Still lesson learned, just because the company is supposed to be a good one. Shop around, much cheaper elsewhere, and the dates are correct.”

Helpful Report

Posted 1 year ago

“We explained that we were travelling to Tenerife and Canada. The agent gave us separate prices then offered annual cover to include our 2 trips plus cruise cover . We accepted and paid in full. Next day a phone call the agent had forgotten Canada (despite talking at great length the reason for the trip) Not a very professional way to do business!”

Helpful Report

Posted 1 year ago

“I was left in a hospital abroad for 3 days waiting for an operation while the handling company and the hospital argued over non payment of outstanding bills. Phone Staysure in the uk and they don’t want to know because it’s been handed over to the handling company. Eventually the op is done but the nightmare doesn’t end there, I have to source a wheelchair myself find clinics to change dressings every other day which has to be paid on the spot. On returning home tried to claim expenses and the online claim form is so complicated and confusing you need a PHD to understand and being in my sixties had to give up. Staysure were no help said the form had to be completed on line and they refused to help me go through it, so I ended up nearly £1500 out of pocket.”

Helpful Report

Posted 1 year ago

“Difficult and expensive to alter details via call centre . Quite unfriendly staff , very unsympathetic and borderline aggressive. Gave up on one operator and the next day got somebody even worse . Will definitely swap when I’m ready to renew . Call operators sound unhappy and stressed. Are they under pressure from new owners .”

Helpful Report

Posted 2 years ago

“My husband has had a stroke on holiday no authorisations was received for treatment received ar the hospital. Not good if you do not have the cash available. Davies Group who handle their claims are terrible, don't answer calls or emails the say they are very busy! Claims at staysure also do not answer the phone. A lot of stress added under very difficult circumstances. Some considerate people on the emergency phone line but they can do nothing.”

Helpful Report

Posted 2 years ago

“Tried to update medication hustory online as requested. System wouldn't allow me to so had to phone. This apparently would incur a charge of £10 without a screenshot to 'prove' that system not working. Took more than £10 worth of my and operator's time to manage a screen shot that in any case won't prove a thing. I'm deeply unimpressed. Call centre operator was very patient. It's the system that is rubbish.”

Helpful Report

Posted 2 years ago

“Slow at everything. Don’t answer the phone, even after 45 mins on hold. 8 weeks to get back to you if you complain. It seems they do everything to avoid helping you, even when you are stranded overseas. I just think it’s really poor. Even taking into account the Covid-19 situation. Can’t think of anything good to say about this company.”

Helpful Report

Posted 5 years ago

Staysure is rated 4.6 based on 2,690 reviews