SEVERAL BAD POINTS IN THE RENEWAL PROCESS. 1) I carried out the renewal process TWICE online but the renewal was not carried out by the Staysure system 2)My account is also on auto renewal but again no renewal was made. 3) After receiving two renewal reminders on 17th April I decided to phone and check. I Emailed the issue on 17 April. 4) Very long wait to speak to a Staysure agent. 5Agent confirmed no renewal carried out. 6) Agent helped me make a renewal by phone - she was most helpful. Overall the renewal process was inefficient and time consuming. I expected better of Staysure! R S Cressey(Mr)