Staysure Reviews

Name: Staysure
Rating: 4.56

4.6 Rating 2,690 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 2,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unhappy that the admin fee was charged when I had no alternative except phoning due to a change in my husband's medical condition. I fully expected there to be an additional charge on the policy but felt it was unfair to charge the admin fee.”

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Posted 1 year ago

“Reasonably straightforward and a good price. The only problem I had was changing my password. Followed the instructions precisely but after several attempts unable to change password so unable to get into all the details and small print, frustrating.”

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Posted 1 year ago

“Stanley spoke and arranged my travel insurance via telephone. At no time did he push for a sale and I was as happy to proceed without th the quote.”

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Posted 1 year ago

“After initial problems with my renewal due to website malfunction left me uninsured my situation was resolved within 24 hours Thank you complaints department”

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Posted 1 year ago

“Good as long as you don’t need to make any changes to existing policy. On the phone almost an hour , speaking to several different departments before finally successful.”

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Posted 1 year ago

“I thought the price was good, so my son set up all up for me. On trying to see documents a day later I was unable to access them, being " unauthorised ", so at some point today I will have to phone them.”

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Posted 1 year ago

“The renewal process was relatively straightforward other than the mail I’d received showed that my renewal was virtually identical to the policy cost last year, when in fact the price had gone up by £42. The cynic in me says that ‘error’ meant that I could have simply clicked the renew link thinking that the premium hadn’t increased. Also the process of discussing, taking out and paying for insurance can be as slick as you like but the only true measure of how good it is is when you have to make a claim.”

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Posted 1 year ago

“I'm happy with Staysure, but because my son has the same surname they've mixed-up our accounts. Writing to Mr Oldfield at the same email address with different account numbers has caused confusion. I have spoken to someone at the company and it has not been sorted out....!!”

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Posted 1 year ago

“Nothing is easy, but got there in the end, could not complete on line so had to ring up, unfortunately I had to give up and ring back again, so had to start from scratch even though they hady answers in front of them, but with a bit of toing and frowing I did get what I needed at a reasonable price.”

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Posted 1 year ago

“We had to cancel our holiday because of a heart operation on 4th January 2022. Whilst I was in hospital my husband sent off all the relevant paperwork by registered post . There was no acknowledgement so two weeks later my husband rang customer services and was told it was on the system waiting for a loss adjuster to view it . One week later we had a letter from them asking for the paperwork sending again which we did straight away by email still no acknowledgement. We are now five weeks later after numerous emails and unanswered telephone calls and still no communication from them whatsoever. In our opinion the customer service is very very poor and leaves us in limbo and the feeling we will never use them or indeed recommend them”

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Posted 3 years ago

“Dissapointed in Staysure. Both my parents are insured with them. My mum has just been diagnosed with something she's unknowingly had for years, yet they won't insure her for it. Their answer was to cancel her policy.”

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Posted 3 years ago

“My current annual insurance finished on the 30th Sept, we are hoping to be away,so I asked for an early cost for the next year.so that I could renew early. Was told that was not possible, he said why don't you ring from abroad 3 weeks before the 30th and we can give you a price.!!!!!! Not very helpfull, may look for a new insurance company. You find out the good ones when you have a claim or a problem and how it's handled.”

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Posted 3 years ago

“Be careful as for cancellation of your policy you can only get a voucher no refund!”

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Posted 4 years ago

“They did not make me happy...sent numerous emails but did not answer mine or telephone as arranged”

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Posted 7 years ago

Staysure is rated 4.6 based on 2,690 reviews