They take your money but do not pay out when you need it most! Went on holiday earlier this year to Europe but unfortunately my wife fell and had to go into a private hospital for an operation on her ankle requiring a stay of several days. Informed Staysure the same day and initiated their claims procedure as directed in their European Policy documentation. I knew that Staysure had been in contact with the hospital when I was asked (the day of her operation) to pay the excess on the policy to them - which I did. Only trouble was - on the day of her discharge a few days later I had a message from the hospital to state that Staysure had not agreed to pay the bill and that I needed to pay this myself before she could be released! So over £4000 and a couple of more days of holiday later I managed to get her safely back to the UK without incident. Now it is over 3 months later and I have still not received a penny from this company. They pass you from one department to another asking for further form filling and making excuses. Whatever the final outcome of this turns out to be, one thing is certain - do not use this company if you expect them to pay out when you are in the most urgent need of their help and support!