BAD EXPERIENCE ! I cancelled my holiday and submitted a claim after my husband died unexpectedly in May. STAYSURE directed me to send my claim forms to A GALLACHER & COMPANY, their Claims Settlement Agency. I sent all the necessary forms on June 24th. I was asked to resend on August 26th because they could not locate the originals. Asked again to resend on 14th September because they said my email was blank,it was not! I was requested to resend the forms yet again on 18th September, which l did the same day. Today.......9th October l received an email from them....saying my claim was settled on August 23rd, and l should have received it. I DID NOT!!! l replied asking how is it possible that my claim was supposedly settled on August 23rd, when they asked on the 18th of September that l send my forms for them to progress my claim???? I think the TV programme......"RIP OFF BRITAIN "should investigate, what is going on with these companies......I am disappointed and totally exasperated as to how these companies are allowed to operate in such an unprofessional manner.