I phoned today to inform them that my husband has cancer and was about to start chemo. We are not planning on submitting a claim or cancelling a holiday - I was just informing them of a change in medical condition. There was no empathy, he never said he was sorry to hear that (the normal response). Told me the underwriters wouldn’t cover his condition so I could have my money back. What’s the point of having insurance?
1 year ago
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