When I took out my annual policy renewal, I had a couple of outstanding tests (beyond my included conditions). So they said I would not have cover for the current conditions until I called them back to provide the results for these tests. I have just made that call, with the results, which took quite a bit of chat back and forth to obtain the clarity that Staysure needed. There is no way that I could have completed this correctly “on line”, as it was very difficult with someone to talk to. Eventually we came to the end of the call and I was then told I needed to pay another £25+. I was a little shocked at this point, but it broke down to just over £10 to add back my original listed conditions (I was not told when I originally renewed the policy that this cost had been “removed”), but the really galling part was that I had to pay a £15 admin charge because I had called them to make the changes !! Firstly, as I said before, there is no way that I could have completed this correctly “on line”, as I would have got something wrong and secondly they had told me to call back once I had the results of my tests. So I am really disappointed in the way that Staysure have handled this whole issue ….