So I claimed on my previous years policy . A small amount £300 or so. My wife tripped and fell on a tiled pavement edge . She was badly cut and bruised and had to have dressings changed every other day, nothing really serious. I claimed on my Staysure policy via the Davies Group who are the claim handlers, apparently . I then get an email about two week later telling me my claim had been settled and expect the money in my bank within 5 days. (This was a claim for the prescriptions ; about £14.00, the treatment by the clinic in Greece to be paid directly to them) Now about two months later I get an email from the clinic in Greece demanding the money for the treatment in there because the claim had been rejected. The Greek clinic ( who were brilliant) sent me the email to confirm this. I have no idea what is going on. The icing on the cake is being asked to write a review for their service !