Terrible level of service from you. I purchased a Smeg cooker hood from you and it has taken four visits to complete the installation. I even had to tell the engineers how to get it working properly! Even now it does not perform in a satisfactory manner Over the last 4-5 weeks I have made a lot of phone calls to get this sorted out. My wife has had to clean up red brick dust all over our kitchen on three occasions now. On the last visit we were told it would be an AM visit; even that was wrong and the engineers arrived about3.00 I contacted your Colchester branch and told them I should be refunded the £90 installation fee. I received a very abrupt reply saying "no" This has to be the worst service I have ever received.