Returned to Steven Eagell as I needed to change my Aygo in for something bigger due to change of job role. Spoke to Tommie Mitchell on the phone and he helped me through a few options of cars that they had in Northampton. Booked an appointment for the following weekend. Was met by Ash on arrival as Tommie was just finishing with another customer. Ash was very warm and friendly and knowledgeable about the cars that I was looking to get. Met Tommie, very nice young man, spent the next few hours looking at various different cars that may fit my needs, Tommie was so helpful, and very kind, listening to the wants and needs that would make for the perfect car for me. Tommie then came back with the perfect car for me! I was so happy. Knowing the importance of having the car at very short notice Tommie drove to collect the car and bring it to Northampton personally, spent hours outside of his normal working hours to make sure that i had the car at the end of the following week. I can’t thank Tommie enough for all his hard work, dedication and diligence. He made the entire customer journey very easy and pleasurable from start to finish. Tommie you are a star, the car is absolutely brilliant, and so are you. Thank you