Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.08

4.1 Rating 148 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

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4.1

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“Awful company I purchased a Toyota Electric bxz4 a few months back Doesn’t charge Complained multiple times and they keep ignoring the problem. Getting passed from department to department. No one taking ownership of the problem. Not calling back when they say they would. After constant complaining they have agreed to look at it but next courtesy car is available in 10 days. How do they expect me to get to work? Surely in the first few months after a new car purchase they would be amenable to sorting this out! They are behaving like ‘dodgy’ car salesmen.”

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Posted 1 week ago

“Car was due for service. It was picked up and delivered by Ian who was very courteous. The whole service process was hassle free. No complaints. A job well done.”

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Posted 2 weeks ago

“£18k Auris purchased at 43400 miles - on delivery 47500 miles on the clock! The worst car purchase we have ever experienced at Steven Eagell Toyota Colchester. The list of failings includes: car mis-sold with a false mileage recorded on contract; new MOT and service not carried out as agreed prior to collection; staff lied continually that everything had been done; emails and phone calls to provide hard evidence ignored; V5 transfer failed to go through as they ‘don’t bother with receipts’; zero customer service - a toxic and arrogant culture of denial and blame rather than taking any responsibility and simply getting things sorted; simple checks not carried out; incompetence running right through to management; communication on all levels extremely poor; attitude dismissive, unhelpful and dis-interested. A complaint to head office in process. No response whatsoever from complaints also sent to customer services at steveneagell and feedback at steveneagell. We’d genuinely recommend avoiding Steven Eagell Toyota Colchester at all costs if you want an honest and helpful approach to buying a car as well as the tiniest degree of customer service. This company has a serious problem which is not being addressed.”

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Posted 2 months ago

“Probably the poorest service going, went in with flat battery and 1 month later still not sorted! Cambridge you should be ashamed.”

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Posted 2 months ago

“Bad experience to Bishops Stortford Steven Eagell, and here it's 2 people unprofessional, scamm and liars Christian Kitoko and Tom Faugham.”

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Posted 2 months ago

“Very friendly and knowledgeable team. Ebrima was very helpful and answered all my questions.”

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Posted 3 months ago

“Very happy with my service , very pleased with who I dealt with, very polite and helpful young lady.”

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Posted 3 months ago

“A sales driven company who then don't really care after the sale has been made. We have noticed this more and more over the years having had Toyotas for many many years (20 years plus) and the takeover of our local dealer by Steven Eagell has contributed strongly to this. They were a customer service company but now are totally sales driven. We have purchased our last Toyota from them.”

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Posted 4 months ago

“DO NOT TAKE A CHANCE WITH THIS COMPANY My father in law purchased a second hand vehicle from this company on Saturday just gone. On Sunday morning he tried to get used to the touch screen programming the radio stations and favourites on the phone, non of which seamed to be working. So Today he took the car back to Toyota only to be told that "unfortunately that part is not covered by the guarantee" He has had it 48 hours and they told him they are not prepared to help in any way. Although they did suggest he contact the the Skoda main dealers or RAC who might fix it for him.? Now i am unsure they said this because they thought he was stupid or because he is 83 years old and fobbing him off would be easy. And what makes my blood boil is the fact i gave him a lift to the dealers to collect the car, and my father in law asked me if i had any cash on me as he wanted to give the nice salesman a tip for being very nice and attentive to him. Luckily i never had any cash on me. Please be careful with this company they are all smiles and coffee until they get the sale, unfortunately once they have your money, you are on your own. Absolutely despicable company. One star because there in no lower option.”

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Posted 4 months ago

“my third car purchased from Steven Eagell Luton. A+++ Syed .from purchase to collection.”

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Posted 5 months ago

“Graham Higgins: Lies & Deceit > Total Liability. A simple service turned nightmare! Even after reaching out to Head Office, I never heard a word from them! Only after pursuing legal action was anyone then bothered to consider providing a mildly sufficient plan. My car went in for its annual service and was returned to me with not only parts of the service missed by a so called mechanic named Hamza, but in the condition you'd find a scrap car to be in: dented, scuffed, scratched all around! After a lot of fun & games, with several failed attempts to repair my vehicle, it is safe to say I shall never use Tamworth again! Best advice I can give someone: Look elsewhere, you won't regret it!”

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Posted 5 months ago

“Bought a used Toyota from Steven Eagell Peterborough, Ricky came up with the perfect vehicle for me. He was friendly, professional and helpful. Thank you!”

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Posted 6 months ago

“Excellent today. Courier (Jim) very helpful; likewise service team (James and colleagues).”

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Posted 6 months ago

“Parts department fantastic nothing to much trouble”

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Posted 6 months ago

“Jim was punctual, courteous and professional. As always.”

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Posted 6 months ago

“We brought a car from Steven Eagell Toyota Cambridge a few weeks ago and was highly satisfied from the time we walk in meeting a sales man niall Alvarado from sitting down going through things and trying to get us the correct car colour etc to having it delivered checked over and then hand over day, Niall was not pushing in anyway at all made us all feel very relaxed and comfortable even having a laugh aswell.”

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Posted 6 months ago

“I would like to fully recommended of service of Agija Nikolajenko from Steven Eagell Peterborough for her professionalism, knowledge and culture. She helped to collect my car and answered for all doubts and questions”

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Posted 7 months ago

“AVOID LEXUS STEVEN EAGELL!!! First Lexus service they ruined the interior of my car with mud, & failed to fix the tracking on my car. Second service they AGAIN ruined the interior of my car with mud, and this time dented the door of my car! In addition, despite being ILLEGAL under GDPR regs, twice on booking a service their sales department rang me with high-pressure sales tactics to change to a new car! On complaining about this, one of their “managers” from their Peterborough branch rang me - attached - and COMPLAINED that I had ‘complained’, did not agree that they were breaking GDPR regs (which they are), and rather than apologise, told me I could not book my car into ANY of their Lexus branches!!!! AVOID - DREADFUL CAR DEALER, SLOPPY SERVICING AND APPALLING CUSTOMER SERVICE!!!!!!!”

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Posted 7 months ago

“The staff are very helpful and will go out of their way to help you . They offer a fair price and the car was delivered on time. Any queries are resolved quickly.”

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Posted 7 months ago

“The experience of buying a car from this dealership was disappointing on most levels. I helped my elderly in laws buy a used car - the videos sent didn't depict the vehicles condition accurately. Despite having lots of notice and a booked in handover, we turned up having travelled the two hours to find the vehicle hadn't even been cleaned. So lots of waiting around. This despite the process being handled by a specialist 'hand over' team. Shocking. I've emailed since to request help with the cracked rear light lens, as this is going to cause an MOT failure, and despite email after email, I've been ignored. It would seem that they simply don't care. So far Lewis has ignored five consecutive emails from me. Are they in your inbox still Lewis and you've just ignored them, or did you decide deleting them was a better option? No where near good enough.”

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Posted 8 months ago

Steven Eagell Toyota is rated 4.1 based on 148 reviews