“Always treated well and service staff Roxanne and Emily very professional in their welcome and knowledgeable in any of your enquiries ect.
Always a pleasure to go to the Tamworth Steven Eagles so friendly and helpful.
Neil good trustworthy and most professional in sales. He has looked after all my family in buying the right car for their needs.”
“Excellent Service.
Just before Christmas, I contacted the Luton branch and spoke with Zeshan told him my budget and what I was after and in no time he came through for me. Wow, he was always present to answer any questions I had, he put my heart at ease. He went above and beyond to ensure I was satisfied with my purchase even coming in on his day off to do the handover. Thank you so much Zeshan for your amazing service. I will recommend Steveneagell Luton anytime!”
“Excellent, friendly, helpful, and informed service from Ballal for our pre owned hybrid Yaris He went the extra mile and made our purchase a happy one.
Debbie Clifford”
“I was invited by Jeff of Steven Eagell Toyota Bedford to attend one of their promotions. I reluctantly went with my family. Little did I know we were going to receive first class service. Jeff was busy with some customers at the time we got there. He handed us to Minhaj Ali, his sales workmate.
Minhaj, took us around the showroom, and professionally asked us the right questions and also answered all our questions professionally. He was able to help us make the right decision basing from our open interaction.
He even encouraged us to pay the deposit in instalments while we waited for the team to push for the manufacturing process of our chosen vehicle. Minhaj, kept us informed and also helped me synchronise the vehicle to my phone.
We generally commend Steven Eagell Bedford team for a good service and friendly service. We promised to visit them soon purely because of the conducive and copacetic service we were offered. We'll done Minhaj Ali, Jeff , sales Manager and the rest of the team.”
“Canterbury dealership.
Bought na auris used, took them 1 week to prep car, got there was still not ready. Didn't stamp service book and opened bonnet covered in cobwebs and dust. No washer fluid, previous customer data still on sat nav. Then got passed around different managers and was promised £200 compensation. Never materialised, stopped answering emails and calls.”
“Time wasters advertised car was not as described or as phone conversation, when challenged and asked if they would bring it up to standard they refused and the whole experience was pushy and horrid. They should be ashamed, when I asked for the manager they said they are busy you have to go through us sales guys.....”
“I just picked up my new car today. It was a very smooth and pleasant experience. Jaydon was very helpful. Special thanks to Douglas Robson who was as fantastic as ever. In summary, I felt I was there with friends for a cup of tea and at the end had a new car too!”
“Took delivery of my second car from St Ives.
Dealt with Denny who ensures everything goes as smooth as silk.Delivery promise was fully kept.
No pressure.Just fantastic service with a smile.This gentleman comes from the old school and he really does make the purchase a pleasure.
Cannot fault the service.Car was delivered home yesterday beautifully valeted.
Full marks.”
“Lovely staff who are very helpful and friendly. ( Ellie and Roxy deserve a mention) .
It always seems to be a very well oiled machine. My car just gets sorted and I carry on with my day”
“Customer service at Steven Eagell Oxford is awful. They either do not answer the phone or say they will ring back and then don’t bother. They had my car for 10 days but still say they have no news on how the repair is going.”
“I had a most professional and courteous customer service from Emily and the team on my visit for a recall check and body damage check last Friday.
In fact whenever I go I have the same quality customer service from whoever I see.”
“This dealership(Wolverhampton) used to be good. but now you should AVOID!
Had 3 cars in a row now, Aygo, Yaris and Rav4 Hybrid.
The cars been good but the service from this garage has been awful. Been chasing them for 3 months now to set up a service plan and just keep getting ignored, Has several staff members copied in and they all just ignore.
I think its basically a take your money and run business, luckily our car has been fine but if you had one with a problem good luck getting them to even acknowledge you.
Check out their Trust pilot reviews - very poor.
AVOID!”
“Avoid toyota wolverhampton at all costs I bought a toyota yaris gr sport from Steven Eagle wolverhampton on the 1/9/23 I raised an issue with the car one month later to be told I had lost £5.700 pounds on the price of the car so i wouldn't recommend them to anyone”
“Paint peeling off of my car even though I paid extra for paint guard and only bought it 2 months ago! Wrong spare key given, still waiting for a spare. 2 tyres deemed illegal and unsafe and a 3rd needs changing soon! How can 3 tyres be like this after only 2 months?? Poor customer service by the Colchester branch. Was spoken to appallingly by a so called manager there. Charged £240 for a service even though I have a plan in place and was told by salesperson that an early service would be covered! They will not repay me for this! Not letting them get away with it. Will never buy a car from there again.”
“We recently bought a new Corolla from Steven Eagell Birmingham.
The customer services was excellent from the moment we entered the dealership to purchase our new car.
We were met by Emily Walker who was our sales executive. Emily was very professional, well informed and very helpful. She guided us through the purchase of our new car and answered all the questions we asked.
Emily was very courteous and highly professional, she is an excellent asset to the company.
Finally I would recommend anyone buying a new/second hand car to go to Steven Eagell Birmingham where they will receive an excellent experience.
Thank you Emily for guiding and helping us through this process.”
