“I just bought a 2022 Toyota RAV4 Plug-in Hybrid from Steven Eagell Toyota Cambridge. The sales executive that dealt with my purchase was Freddie Bols. I first met Freddie in late 2021 and after several discussions and a couple of test drives, I final reserved my RAV4. The initial delivery estimate was 6 months. Freddie gave me weekly delivery updates by email and phone calls. The delivery date finally updated to about three and a half to four months. One week before delivery, Freddie gave me the pleasant news that my RAV4 will be arriving and would be ready for collection soon after. After dealing with some pre-collection paperwork, Freddie told me that I can collect my RAV4 a few days later, unbeknownst to him that the day was my birthday (greatest present). On collection day, my RAV4 was all clean and fully charged, ready to be driven home. Freddie dealt with the final paperwork swiftly and gave me a quick run-through of the features and controls. From the first time I met Freddie until after I collected my RAV4, he dealt with me professionally, he answered all my questions (I had a lot of questions, sometimes late in the work day or on his days off) and made me feel like a very valued customer. I couldn’t recommend Freddie highly enough based on my buying experience with him. Special mention to Dushi for his role in making the buying experience superb and to Chris for taking the time to patiently and expertly answer the loads of questions I have about my new RAV4.”
“disgusting ,i recently purchased a car showing 59,000 miles and the car had had a speedo change at toyota,the real mileage was 94,000 miles, the response was tuff luck and they said nothing could be done,we are now heading to court,i wouldn't expect this behaviour from a back street garage let alone a toyota main dealer,disgusted to say the least”
“Visited Steven Eagell Toyota at Romford yesterday and was seen by Najmul Islam. He took us for a test drive. Me and my wife found him extremely helpful, very knowledgeable and very pleasant. Terry Hawkins was also very good and helpful too. Great customer care service. We found purchasing our new car very easy and satisfying. Will definitely recommend to family and friends. Many thanks for all your help.”
“The experience i had with Toyota was outstanding Chris So Woon Yuen made the experience of purchasing a New car very relaxing and enjoyable his expertise is well worth 5 star rating and i would definitely recommend friends and family to enjoy the toyota experience thanks again Chris”
“I just got my new Toyota C-HR Dynamic from Steven Eagell Northampton branch. The salesman Bhav who helped me with the whole process was just pure amazing & his personality was pure delight. I sure gave him a hard time in negotiating the price of trading my Yaris in. The details of how I want my new car to be and so many things I wanted. He offered what my money can get but & exactly what I want in blue colour but, I turned it down as blue is not just my colour. Bhav was so patient with me and after going back and forth for over 3 good days, we pulled through finally to what I exactly want. We then became best of friend (like father & daughter lol). I'm satisfied with the final outcome and I couldn't be happier without his help & patient. Thanks Bhav, will be coming back again and ensure you don't retire by then lol.”
“This is my experience in Steven Eagell Toyota Tamworth in mid October 21.
I bought a second hand car, they said I can't take it in the day as they have to do the MOT and to clean in, and they offer to apply supaguard protection (for leather and exterior paint) which cost me £445 with VAT, wait 2 weeks to pick un the car, and the car wasn't even hoovered, no paint protection, nothing.
AVOID this company!”
“We went to the Colchester showroom today to enquire about changing our car. Mr Dan Conway was the salesman and we found him very helpful, polite and professional. He explained everything in detail also.”
“I had a pleasant experience at Steven Eagell in Erdington. The sales staff were efficient and pleasant to work with. I would recommend dealing with Steven Eagell in Erdington.”
“Hi
It was wonderful experience at Toyota, Sollihull. We met Jamal, a very proactive sales manager with good manners. helped all the way to purchase. We visited to browse, but ended up buying a 50K car. he made it possible the sale to go ahead. Excellent experience.”
“Hi my name is Michael mckenna- Hennessey I've recently had a Toyota Corolla from the showroom at fort Dunlop and the sales person Alex I would recommend anyone who's in the market for a new Toyota in birmit to speak to him he was very clear and quick to sort everything out in a short space of time 10/10 for for excellence and service”
“This is my experience in steven Eagell Toyota Luton. Avoid avoid never ever go to this place.it’s ok at the beginning but when you place and order and then try to cancel it they all say you can’t cancel it but I know it’s my right if I want to cancel my order I can.
Having said that I went for a test drive and o liked the car but me and wife wanted to think about it but the sales man(isham) told me that I can always cancel the order if I can’t make it and I would get my deposit back.
And now they telling me I can’t get my deposit back and also I can’t cancell my order.and I have spoken to advise bureau and they said that there is no way they can tell me they can’t cancell an order.anyway I am going back again tomorrow to see the manager as the manager was not in today.
I am not having this as I am going to take this further.
Even the managers they are the same aswell.
Guys take my advise avoid this place.
I will write the outcome of my case here so do look for it.
This place is in luton(Steven eagll)”
“Just ordered a hybrid Yaris from Toyota Birmingham. The salesman (Jhanzeb) couldn’t have been helpful. Good test drive, answered all our questions. Very polite. Looking forward to getting our new car.
Many thanks. George Drew”
“They shouldn't offer damaged car and shouldn't hide real pictures on advert. We are thinking like this is the dealer and they never cheat. No. It's not like that. Dealer mean is franchising and there is no one from Toyota to manage this dealer. Dealer controlled by third party person who has contract with toyota. Do not trust dealers. Especially, do not trust this dealer. Don't trust people when they talking to you with gently and welcoming you. This is called friendly cheating.
I went there to see the car and thought this is the dealer and should not cheat people. The car has 100's of scratches on whole left side, damage and deep scratches on bumper...etc. There are so many damage and scratches on the car. When I open the door, all decoration has been damaged and scratched. It's 2018 model car and I think has been used as minicab. Also the mileage was 17K which I didn't believe that. The dealer or who drove the car before has changed the mileage. They offered me to repair the car but I didn't believe them. I'm sure that after signed the finance agreement, they will say good bye and drive the car like that. Do not buy scratched and damaged car. Do not trust their repair promise. They will not repair properly and they can't remove deep scratches with polish.”
“Quality service from the moment we walked through the showroom door. Nothing was to much trouble even down to the hot chocolate for my 6yr old .David conkling is an absolute legend who went above and beyond to get me the car I LOVE
BRILLIANT SERVICE AND SUPERB TEAM Well done 👏”
“I came to Steven eagle Toyota Erdington, Birmingham branch looking for hybrid car and I have been assisted by Abbas Rizvi, he found me the car and he was friendly and very persuasive. Thank you.”
“Utterly appalled with the entire experience, filled with lies, manipulation and complete waste of 3 hours, my entire Saturday afternoon lost!
100X100X100 is the latest deceitful offer now available!
I feel like I have a duty to write this long-winded HONEST review of my recent experience at trying to purchase a new car.
Bullet points of condensed synopsis
- Went to an early preview of a sale termed ‘100x100x100’ to purchase a car at cost price
- Researched before going, sales and offer prices are typically £4k - £6k below the OTR price, from the same place
- In the end. was given a price that was only discounted by £492 below the OTR and then told that this was ‘cost-price’
- They added £2k of extras, so actual discount cost-price, became £1500 more expensive than the OTR price
- Told they only make £1k profit on a car but then tried to sell me one for £500 more than the ‘cost-price’
- Completely misled and time wasted
- Given PX offer of a third less than market value
- GDPR breach – gave no consent to be contacted, but was called a few hours later, offering me another rubbish deal, which was £800 - £900 less than OTR!
- Gutted, I was taken for a fool, when I know better
I always get these random sales emails from Steven Eagell, talking about some ‘super-secret’, ‘open to a selected few only’, top notch manager special sales and I know they’re nonsense, so mostly ignore.
However, I have been after a Toyota CH-R for years now and as the old Juke is on its way out, thought I need to get a new car at some point. Then I came across this 100x100x100 deal, that I thought was too good to miss out on. It’s a simple but complicated to some deal, which talks about some nonsense about having promised to purchase a certain amount of stock from Toyota and so have ‘100’ cars, that will be sold at ‘cost price’, with only a £100 admin charge, and the sale will last ‘100’ hours. Quite straightforward, right?...
Anyway, I saw the ad on FB last night and couldn’t wait to book in my spot, which was a pre-condition of the offer, that you get booked in, to get the deal on the day. The ‘sale’ starts on Wednesday, so this morning (Saturday 5th June 2021), I called up as soon as they opened and spoke to a young lad from their sales team, to get booked in. I genuinely, thought I was calling just to book the meeting for Wednesday, but he was eager to get all my details, PX details and preferences, etc. which is fine. He then put me on hold and came back with the tremendous news, I was such a special customer that they would bring the sale forward and let me be seen today, with the same deal as I would receive on the sale day. I was ecstatic and booked in the meeting for the same day.
Luckily, I googled standard offers on the CH-R, some of which were from Steven Eagell themselves, e.g., £31,500 standard OTR price, discounted to £27,995, there was also a business deal from the same branch, and this was discounted to £25,649, so I thought if that’s the normal sales, this one at cost price should be ridiculously cheap, so couldn’t wait to go down.
Long story short, met him, was pleasant, went through all usual spiel, he went off to get the ‘super-duper special boombastic fantastic cost price’ deal. It was £492 off the OTR price but then he added £2k of extras, so it was £1500 more than the OTR price, making the total over £33k!!! I literally felt sick to my stomach and majorly disappointed and disrespected, how he could do me like that, when they’re selling the same cars on autotrader for cheaper. I had a to and fro and asked him what are the margins, he said very slim, and they barely make £1k profit on each car they sell, that’s why he couldn’t discount it further, I told him, they in the wrong game then and they definitely doing it wrong, if they barely making any money off selling cars. Anyway, I knew I should have walked out then but then felt I invested time in this process and maybe he would drop it if I haggled, as I really want the car. Plus, I spent ages, finding all my car’s docs for the PX, license, ID, proof of address, etc for the credit check.
Anyway, a lot of back and forth later, he as a last ditched attempt, bought in his ‘manager’, who offered some offer paltry deal and when I told him that I wanted something in my realistic budget, he said I was in dreamland, which was majorly offensive. He made out that I was taking food out his kids mouth for asking for a better deal, really appalling experience, he even showed me some dodgy print out that showed the purchase price and profit, something they knocked up and wanted to show me for ‘full transparency’ of how much they are making on the deal, it said £124 profit, that was the last straw, I came in for a 100x100x100 deal, and after wasting over 2 hours, they come out with a deal which is above the stated promotion by £124, I knew it was all car salesmen lies and deception from the start but damn, not to this level, it’s all lies, lies, lies. Shakes your mental outlook on the integrity of people you meet and makes you paranoid and question everything.
In the end, I asked for a better deal, which should be better than the existing offers, I was told that the car at £27k was making a £5k loss to the business and they wanted to get rid of it, as it was the last of the old stock, even though it was pre-reg, and even with those numbers, if you include the £5k, it comes to £32k, which is £1k above the OTR, which made zero sense and flawed their argument. Plus, that would mean the business deals, are definitely plunging the firm into the poverty line, as they are taking a hit of £6k on every deal, my heart bled for them. The manager said that for me to possibly get a couple of quid off more, they could ask his manager, I was thinking , how can you claim you only make £1k per car sale, when you have showroom costs, sales staff costs, manager costs and senior manager costs, obviously they were just lying through their teeth and after looking at their last annual accounts, they made a gross profit of almost £68m, so £1k per car, equates to 68,000 car sales, which is utter cobblers. They’re living hand to mouth by all accounts. Why do this to people, con the people all you like, money isn’t as valuable as good character, and doesn’t last as long, in the end, I hope you realise, it wasn’t worth it. Please do not do this to others.”
“Took my 2017 Verso in for a full service and tyre change at the Cambridge branch yesterday. Also asked them to check the touch screen which is out of synch and specifically said that I was having issues programming the SatNav because of this. I told both the person who took the booking in their service centre over the phone and the pick up driver who made a note. We then both did a thorough walk around of the car and he noted that there were no scratches or dents. The car is really only used for the school run and shopping and has one very careful owner from new.
Received the car back surprisingly quickly and the drop off driver was in a hurry to go. I made a point of stopping him and asking him how the service went as I walked around the car for a quick inspection. I was really only checking the correct tyres had been replaced but to my surprise I found small scratches on the back near the number plate.
The driver shrugged it off as just 'dirt' picked up during the drive but I ran my fingers over it and it is clearly scratched. I was on the verge of letting this go as they were only small scratches and had not gone deep. Then to my horror my eyes looked below the scratches and found a line of scrapes with indentations which had actually gone through the paintwork. The car is Tyrol Silver and the scrapes and dents were showing a dark metal below.
When I pointed this out to the Toyota guy he just shrugged and dismissed it once again. I got annoyed at this stage and insisted this was not there at the walk round inspection before it was taken in. These scrapes are clearly visible being in a line and so dark against the silver colour of the car. When he saw me become agitated he took it more seriously and took out his mobile to take some pictures which he said he would pass onto the office when he got back. Someone will be in touch he assured me.
A couple of hours later I could no longer wait and called them up myself. Tried to speak to Paul who was dealing with my service only to be told he was busy but they were aware of the issue and he would call me back. No call back.
The following day I waited until midday until calling them. Immediately Paul picked up and on hearing my voice admitted sheepishly he'd been meaning to call me. Then he asked me what it was I wanted? Really so he did not know there was an issue with the service? Neither the drop off driver nor the previous person I spoke to had told informed him of the scratches?
So I jogged his memory and he recalled being informed of the issue. Then proceeded to tell me that he'd seen the photos and 'that is not the sort of thing that would have happened here'. Really? So accidents never happen on your busy, overcrowded site where to find a parking space is nigh impossible and cars are crammed every which way on the parking lot and pavements? And your staff have never reversed into anything, ever?
The sheer rudeness and lack of customer service is appalling. This is the sort of fobbing-off story I would expect from cowboy garages or even a certain popular chain of mot/service providers but not of a Toyota dealership. Especially when it was clearly done while in their care and is not an expensive fix if they value their customer. I have spent a lot of money buying into their expensive service plans so would expect better treatment.
The call ended with Paul saying I should send an email to their manager who no doubt would have given me the same runaround. No, I would rather vote with my feet.
I WILL NEVER DO BUSINESS WITH THESE COWBOYS AGAINI WILL LIKELY NOT BUY ANOTHER TOYOTA CAR.”
“I was looking for a secondhand Yaris and went to Radlett Road St Albans dealership. Where I saw a very helpful young man by the name of Ricky. He was wearing his mask as I was and we were social distancing he was very knowledgeable very helpful I did end up buying a car although I was only looking that day but it was down to Ricky's attitude and salesmanship That I bought the car I wanted he was not pushy very very patient didn't matter how many times I asked him a question he happily answered a credit to the sales team there. We did settle on a very good price that I was more than happy with and the car is being delivered tomorrow. I cannot fault the customer service I received I would certainly advise friends of mine to go there to look at cars.”
“Amazing service from Peterborough, Raja is very professional and has great patience with the customer. The whole way to buy a car was simple and fast thanks to him. I definitely recommend it!”
