“A sales driven company who then don't really care after the sale has been made. We have noticed this more and more over the years having had Toyotas for many many years (20 years plus) and the takeover of our local dealer by Steven Eagell has contributed strongly to this. They were a customer service company but now are totally sales driven. We have purchased our last Toyota from them.”
“DO NOT TAKE A CHANCE WITH THIS COMPANY My father in law purchased a second hand vehicle from this company on Saturday just gone. On Sunday morning he tried to get used to the touch screen programming the radio stations and favourites on the phone, non of which seamed to be working. So Today he took the car back to Toyota only to be told that "unfortunately that part is not covered by the guarantee" He has had it 48 hours and they told him they are not prepared to help in any way. Although they did suggest he contact the the Skoda main dealers or RAC who might fix it for him.? Now i am unsure they said this because they thought he was stupid or because he is 83 years old and fobbing him off would be easy. And what makes my blood boil is the fact i gave him a lift to the dealers to collect the car, and my father in law asked me if i had any cash on me as he wanted to give the nice salesman a tip for being very nice and attentive to him. Luckily i never had any cash on me. Please be careful with this company they are all smiles and coffee until they get the sale, unfortunately once they have your money, you are on your own. Absolutely despicable company. One star because there in no lower option.”
“Graham Higgins: Lies & Deceit > Total Liability.
A simple service turned nightmare! Even after reaching out to Head Office, I never heard a word from them! Only after pursuing legal action was anyone then bothered to consider providing a mildly sufficient plan.
My car went in for its annual service and was returned to me with not only parts of the service missed by a so called mechanic named Hamza, but in the condition you'd find a scrap car to be in: dented, scuffed, scratched all around! After a lot of fun & games, with several failed attempts to repair my vehicle, it is safe to say I shall never use Tamworth again!
Best advice I can give someone: Look elsewhere, you won't regret it!”
“Bought a used Toyota from Steven Eagell Peterborough, Ricky came up with the perfect vehicle for me. He was friendly, professional and helpful. Thank you!”
“We brought a car from Steven Eagell Toyota Cambridge a few weeks ago and was highly satisfied from the time we walk in meeting a sales man niall Alvarado from sitting down going through things and trying to get us the correct car colour etc to having it delivered checked over and then hand over day,
Niall was not pushing in anyway at all made us all feel very relaxed and comfortable even having a laugh aswell.”
“I would like to fully recommended of service of Agija Nikolajenko from Steven Eagell Peterborough for her professionalism, knowledge and culture. She helped to collect my car and answered for all doubts and questions”
“AVOID LEXUS STEVEN EAGELL!!! First Lexus service they ruined the interior of my car with mud, & failed to fix the tracking on my car. Second service they AGAIN ruined the interior of my car with mud, and this time dented the door of my car! In addition, despite being ILLEGAL under GDPR regs, twice on booking a service their sales department rang me with high-pressure sales tactics to change to a new car! On complaining about this, one of their “managers” from their Peterborough branch rang me - attached - and COMPLAINED that I had ‘complained’, did not agree that they were breaking GDPR regs (which they are), and rather than apologise, told me I could not book my car into ANY of their Lexus branches!!!! AVOID - DREADFUL CAR DEALER, SLOPPY SERVICING AND APPALLING CUSTOMER SERVICE!!!!!!!”
“The staff are very helpful and will go out of their way to help you . They offer a fair price and the car was delivered on time. Any queries are resolved quickly.”
“The experience of buying a car from this dealership was disappointing on most levels. I helped my elderly in laws buy a used car - the videos sent didn't depict the vehicles condition accurately. Despite having lots of notice and a booked in handover, we turned up having travelled the two hours to find the vehicle hadn't even been cleaned. So lots of waiting around. This despite the process being handled by a specialist 'hand over' team.
Shocking.
I've emailed since to request help with the cracked rear light lens, as this is going to cause an MOT failure, and despite email after email, I've been ignored.
It would seem that they simply don't care.
So far Lewis has ignored five consecutive emails from me. Are they in your inbox still Lewis and you've just ignored them, or did you decide deleting them was a better option?
No where near good enough.”
“car arrived in the dark, bonnet crazed! wings lacquer awful rusty tailgate! so front end needs full respray! should never of been for sale in this condition! at 39k!”
“Our sales consultant at Steven Eagell (Romford), Leandri Botes, was on time, friendly, helpful and welcoming. She was very patient, kind, and accommodating to our requirements and we were very pleased with our all round experience and purchase of our new Yaris. 10 out of 10.”
“STAY AWAY FROM THE PETERBOROUGH BRANCH!! They’re quick to take a holding fee from you but after chasing multiple times, every few days, still no refund a month later because I chose not to buy the car in question! Disgusting!!”
“I took my car into Steven Eagell Toyota Tamworth yesterday for a Service. The service team were professional, friendly, approachable and looked after me very well. The work to be carried was gone through and confirmed, and my car was serviced and valeted while I waited, without any fuss.
My experience was further enhanced by Luke Cramp, who I met for the first time, from the sales department. He was polite, professional and a pleasure to do business with, resulting with me ordering a new car. Delighted with the whole experience.”
“Had to deal with parts department today and would like to say the guys were extremely helpful and kind. Sorry didn’t catch their names but they’re a credit to your organisation”
“Bought a used Corolla from Steven Eagell Chelmsford, Hussein was great, friendly, professional and knowledgeable, came up with the perfect vehicle for me.
Car was handed over by Nashe, who looked after me really well, making sure I was happy with the car.
A small issue that arose after a few days was handled without problem by Oliver, who sorted it out and got it addressed quickly and without any problems.
Thanks to everyone at Chelmsford, I felt valued, and very happy with my purchase and with the sales experience.
The lady on the welcome desk who kept offering us drinks was lovely too👌
Top marks from me👏👍”
