The experience of buying a car from this dealership was disappointing on most levels. I helped my elderly in laws buy a used car - the videos sent didn't depict the vehicles condition accurately. Despite having lots of notice and a booked in handover, we turned up having travelled the two hours to find the vehicle hadn't even been cleaned. So lots of waiting around. This despite the process being handled by a specialist 'hand over' team. Shocking. I've emailed since to request help with the cracked rear light lens, as this is going to cause an MOT failure, and despite email after email, I've been ignored. It would seem that they simply don't care. So far Lewis has ignored five consecutive emails from me. Are they in your inbox still Lewis and you've just ignored them, or did you decide deleting them was a better option? No where near good enough.