“Picked up brand new car today 13/09/23 from chelmsford branch
collection date was decided in advance
finance agreement was signed 5 days prior to collection
On day of collection Have to wait 4 hrs to collect the car
after 4 hrs guess what only rear mud flaps were fitted, not even noticed by sales person who was suppose to hand over the car
When I asked to see the sales manager guess what there was no one in the branch to speak.
Guess what after waiting over 4 hrs mud flaps fitted, keys were just handed over drove home and to my surprise wheel locking nuts were not in glove box & boot parasol shelf missing
Just disappointed with pathetic service by Steven Eagell, Pathetic service and I am sure there customer service will never get back to me after writing negative review and writing email to them”
“This is the second car I have purched fr Amy at Steven Eage toyota Tamworth, and the experience was even better than last time.
I can't thank Amy and Martin the delivery driver enough for the service provided.
Martin got behind due to traffic problems during the day which meant that he finally arrived at my house last night at 12.30!!!
That's epic talk about going above and behond. Most people would have given up and rescheduled but not Martin.
This company are one of the best I have ever dealt with well done guys Superb!!!”
“Had a good experience with service and staff.Especially Mr Telford .He is doing a very good job.Always welcoming and helping. Overall satisfied. I highly recommend Steven Eagle Romford Toyota.”
“Just wanted to advice potential buyers of Toyota I would highly advice people to avoid Steven Eagell Toyota Wolverhampton, here the sales and management have a tendency to say yes to everything but when it comes to collecting your car don’t expect it to be all bells and whistles once you have walked out of the doors, the sales team tell you things that you want to hear but avoid factual technical information about the car you are buying. This is our Third Toyota and we picked up our car in March from the Wolverhampton showroom and the car isn’t anything like we was promised and like the previous cars we had we bought this on the basis that it was exactly the same but with a couple of upgrades. We have been back and forth ever since picking the car up since March 2023, few weeks ago we spoke to the general manager who was very understanding and put up his hands saying that the issue was on there side and he will help us resolve it, we asked in plain simply language can you email us across what are you willing to do to rectify this issue as we don’t have any idea what you can offer, he nodded away “yes yes it will be sent across by the end of the day, two days later still hadn’t heard anything sent a chaser email apparently he had sent it but we didn’t receive it all he responded with was if you can email how we want this resolved and he can suggest that idea to people higher up, which clearly shows how much he was listening and till now we are still waiting. Our advice to others looking to buy from this showroom please avoid and do not give 10 rating on reviews or surveys they send you before you even get your car because that reflects on the bonus that sales guys get so you can see how this will affect your experience once they give the 10 rating that the sales guys will openly ask you to give them so they get there bonus this lot don’t care. So please avoid this showroom.”
“Toyota Colchester,
Fantastic service, first class customer care.
If only they were even half as good as this.
Pat yourselves on the back guys and gals, top class.
Graham”
“Went to Steve Eagle in Letchworth....got amazing service...Shauni went over and above to help me what a lovely girl... thanks so much for your help definitely I'll be back 👏”
“I would like to commend Karen receptionist on her attitude in being in that position, her dress sence very smart, and her whole manner of address to me as a customer and to others is worth as many stars as allowed.
The whole staff approach is always polite,friendly and informative as to have the answers to any problem any customer has.”
“The customer service was good when buying the car. The customer service after purchasing the car has been absolutely terrible. I've called no less than 15 times to ask about the second car key we were promised when we bought the car 10 months ago and still get promised someone will call me back and "I'll deal with this personally" etc. I don't actually expect to be called back and will have to sort this out myself as I live too rural to risk not having a second key. I wish I'd never bought a car from them.”
“*Edited Review*
I went in to this dealership several months ago and was greeted by Mez who was very knowledgeable and easy to deal with. There was no hard sell and loads of information given. I took a test drive the same day, and went on to place an order straight away. The sales experience was pain free and smooth, with Mez providing regular updates and has dealt with all my queries efficiently and professionally. Picked up my car 26/7/2022.
HOWEVER, the after sales service was appalling, it took them over 2 months to clear my old car finance. I made several calls & emails chasing them. Left messages for Managers to call me back that never did, and then someone pretending to be a manager took one of my complaint calls. When I phoned back and asked what that persons position in the company was as I didn't believe him, I was advised he worked in Sales.
I started getting debt letters from my old finance company as all of the redemption quotes to clear finance had passed. Thankfully they understood what was happening and gave me additional time for the finance to be cleared without any penalties or charges. This after sales service has tarnished my whole new car experience with this dealership, and made me update my previous positive 5 star review.”
“Great service today at Steven Eagell Toyota Milton Keynes. Jamal Abdul-Malik made it very easy for me to order a new hybrid Yaris. Jamal answered all of my questions, checking the spec carefully against my 'wish list'. Test drive arranged on the spot. A very good experience and a pleasure to do business with Jamal. Would highly recommend.”
“Steven Eagell Toyota at Chelmsford was a lovely experience. The staff (Ryan and Karen) were incredibly helpful, friendly and kind. I managed to mess up when I arrived and got my car a little stuck and Ryan went above and beyond his job to get it out for me. He was very helpful and knowledgeable about the car we were looking to buy and answered all our questions and was happy to chat to all 3 of us not just the main driver. Both him and Karen made us feel very welcome and I felt like they actually valued us as customers rather than that’s the car take it or leave it. Very very good service couldn’t have been looked after better.”
“I have had Toyotas from 2006 and have dealt mainly with the Aylesbury Branch. My husband purchased the CH-R and was very disappointed with the car so the guys sourced him a Yaris within a very sort period. With the CH-R they had included 2 free Services which were never used and there appears to now be a problem and we are being told he will have to pay for a service plan now. I have a car on order with them and will say once this arrives we will not be using Aylesbury branch again when it comes to changing our cars. Very disappointed with them so will try the services of the Milton Keynes branch”
“Returned to Steven Eagell as I needed to change my Aygo in for something bigger due to change of job role. Spoke to Tommie Mitchell on the phone and he helped me through a few options of cars that they had in Northampton. Booked an appointment for the following weekend.
Was met by Ash on arrival as Tommie was just finishing with another customer. Ash was very warm and friendly and knowledgeable about the cars that I was looking to get.
Met Tommie, very nice young man, spent the next few hours looking at various different cars that may fit my needs, Tommie was so helpful, and very kind, listening to the wants and needs that would make for the perfect car for me. Tommie then came back with the perfect car for me! I was so happy. Knowing the importance of having the car at very short notice Tommie drove to collect the car and bring it to Northampton personally, spent hours outside of his normal working hours to make sure that i had the car at the end of the following week.
I can’t thank Tommie enough for all his hard work, dedication and diligence. He made the entire customer journey very easy and pleasurable from start to finish.
Tommie you are a star, the car is absolutely brilliant, and so are you.
Thank you”
“Steven Eagell Toyota in Peterborough. They have the best customer service. A special thank you to Mr. Aaron Wood. The work you did is important and so appreciated.”
“An incompetent and complacent service based on my recent experience.
Why? Having reserved a new car with the Northampton branch and paid the deposit I was assured it would be ordered with Toyota the following Monday. Two weeks later I received an email from the dealer saying my deposit was being returned and I could only order the car online direct with Toyota. However, by then the car had sold out the UK allocation.
Toyota contacted all UK dealers ahead of online ordering going live so that customers would be contacted and made aware. Would it have been too much trouble to alert me, allowing me to buy the car online.
Not even so much as an apology.
You have to ask yourself if this is the level of service I received do you really want to take the risk buying a new car with this dealer? There are lots of other great Toyota dealers and based on my experience I wouldn't trust Steven Eagell Northampton.”
