Have never be so disappointed with a service in my life. This will be my last purchase ever. I ordered a limited edition artwork on the 9th of April to be shipped to Paris as a wedding gift. We are now on the 13th of June, over 20 emails sent and similar in phone calls. Lindsay in customer service just keeps saying sorry for inconvience. Today I hold for 11 minutes and 7 seconds to have my call go unanswered. I call back and get Neil Greenwood who is apparently the customer services manager who needs some serious training. He explained he won’t lie to me so doesn’t know why it has not been shipped, doesn’t know why fedex has not delivered it, can’t get fedex to answer him and thinks that’s acceptable. To add insult to injury, going to ship again today/tomorrow and use fedex who couldn’t deliver the first one!! My family have no wedding gift and I am exasperated with the full process. I’m sure this is not how Steven Brown expects his customers to be dealt with. Word of mouth will not help with future sales