Steven Brown Art Reviews

Name: Steven Brown Art
Rating: 2.66

2.7 Rating 139 Reviews

39 %

of reviewers recommend Steven Brown Art

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Metrics

2.7

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Steven Brown Art 1 star review on 13th November 2024

Sam

Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Vickie Barrett

Steven Brown Art 1 star review on 22nd September 2020

Mrs Martin

Anonymous

Anonymous // 01/01/2019

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“Have been purchasing art etc for many years all excellent! Except for latest canvas 40/40 £200 ! It is warped ! Rang customer care 9 times....no answer! Emailed roughly 14 times only to be told be dealt with 3/4 working days! I first made contact 21st October!!! this is not good enough customer care is terrible just ignoring complaint !”

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Posted 5 days ago

“Bought a lovely blanket. After 14 working days it didn’t arrive. No responses to emails in over ten days, apart from an automated one. Plus phone number disconnects. I wouldn’t buy again from them.”

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Posted 1 week ago

“Ordered print , lost before it got to me. I can get no reply either by phone or email. I would never use again.”

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Posted 2 weeks ago

“been waiting for a replacement rug since October as mine is damaged still not received the replacement emailed and phoned them with no answer very disappointing just want my money back and I can't even do that as there not answering”

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Posted 4 weeks ago

“Do NOT buy Unable to make contact with the site about print paper faults on collector edition prints Phone calls diverted and NEVER connect Emails - fail to deliver Is this a rogue site? Unable to communicate with a subsidiary producer?”

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Posted 4 weeks ago

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Posted 1 month ago

“I have quite a few of your pieces, they’re beautiful. I recently ordered a couple of canvases for my newly decorated living room. They’re such great quality and good prices. I love them.”

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Posted 1 year ago

“No goods no contact despite repeated emails no refund absolutely abysmal. Avoid at all costs”

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Posted 1 year ago

“Order didn't arrive, parcel never seemed to reach Royal Mail, so I also have reservations, like the other review, about it actually being sent. A replacement was finally issued after many attempts at reaching customer services. It still says dispatched on the tracking info 3wks later. Never reached Royal Mail either. Strange. Thankfully I did get a refund. Shocking service overall 😑”

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Posted 1 year ago

“Placed an order 7 weeks ago but it never arrived. Contacted customer services who sent a replacement order which didn't arrive either! Shipping info has never updated and Royal mail seem to be still waiting on the parcels so I have doubts if they were ever even dispatched in the first place. They didn't respond to numerous emails and messages and each time I rang customer services they promised to get back to me with updates but never did. Absolutely abysmal customer service. Going to attempt to get a refund now as I don't think my order will ever arrive. Wish me luck... 😕”

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Posted 1 year ago

“Love his collection. Fast delivery and I love the canvas heart print.”

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Posted 1 year ago

“In my cottage I have the typical Highland cattle painting in a large scale and am amazed how psychedelic it is when the Christmas lights are on ..the painting comes to life,you have to see it to believe it but the colours get picked up in sequence with the lights and it almost danceswith the lights,abit trippy but otherwise it ads to the bonus of having the art on the wall..try it.”

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Posted 1 year ago

“Just received my beautiful canvas print tree of Aura Absolutely amazing. Customer service is brilliant will be ordering more. packaged lovely delivery exceptional & kept well informed,”

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Posted 2 years ago

“Quick delivery , packed well, the best packaging I’ve ever had…Delivered on time , put where I wanted it, courier texted it had been delivered…pictures amazing , I would of been happy paying double , can’t stop looking at the on my wall”

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Posted 2 years ago

“Beautiful stunning canvas”

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Posted 2 years ago

“I have purchased several cushions, glass chopping boards and two framed prints over a few months. I have found the quality very good, packaged well and delivered in time Haven't had to contact customer services like others, so can't comment on that. Overall very satisfied with my purchases.”

Helpful Report

Posted 3 years ago

“I spoke on live chat. Customer service is disappointing. I have never had such bad customer service from any other shop. They just want your money and don’t care after that! I will never buy from them again. Still waiting for manager to get in contact with me, if they ever do! I gave them one star as there isn’t an option for no stars.”

Helpful Report

Posted 3 years ago

“The customer service is awful, they are breaking the law but their Customer Service Manager refuses to check this out:- Under the UK consumer law you automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person. The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund. If you paid for standard delivery when you bought something, the seller has to refund this if you return it. Steven Brown is refusing to adhere to this. Please if you return something and dont get a full refund - log this with your credit card company and also with https://www.citizensadvice.org.uk/. They are currently looking into this and the more people it affects the better. I can imagine they have retained 1000's of delivery fee illegally.”

Helpful Report

Posted 3 years ago

“Customer services is very poor. I purchased a large canvass and noticed it was a miss print and the ears were chopped off. Despite being a regular customer who has purchased 11 prints and canvases they refused to replace the miss printed canvas. Needless to say they have lost my future custom and I will never recommend to anyone again. Totally disgusting attitude from this company.”

Helpful Report

Posted 3 years ago

“I ordered wireless ear phones and a pack of three face masks. It said 10 to 14 days to arrive, headphones arrived on the 13th day, that's fine as in expected time. The face masks on the other had took nearly 4 weeks and 4 emails. 2 emails were polite and asked them when I would get the masks, but both times I had a standard and what seem to be an automated email back as both times they were identical emails which said they would be with me soon as coming from a different factory. After a futher week I sent a 3rd email asking when I would recieve the masks and if I didnt hear from an actual human I would go mad and demand to have a refund. To that I got an email saying they were looking in to it... but found myself asking a 4th time and that I wanted my money back. I had an apology from them and would get dispatch details soon. They never emailed me again I literally had dispatch details from the courier to say they would be delivering next day. So then I get the masks, they are absolutely huge, to the point they cover a full face and not even made nice to fit nose and mouth properly. So all in all I am certainty not impressed what so ever and will I bother to buy anything else from them.... NO! Appalling service. I wish I had read reviews before I placed the order!”

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Posted 3 years ago

Steven Brown Art is rated 2.7 based on 139 reviews