Steven Brown Art Reviews

2.7 Rating 135 Reviews

40 %

of reviewers recommend Steven Brown Art

Company Reviews

Questions

Metrics

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Does anyone know how to check the authenticity of his artwork? I have what I believe is the limited edition medium Eilean Donan castle canvas print but I'm unsure about its authenticity due to the quality. Thanks.

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Asked by Stacy (4 years ago)

does anyone know if can still order art as website still looks active thanx

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Asked by julie (4 years ago)

When will you be doing special offers on large canvas and also cushions please. To those who are woŕried about ordering I've now got a collection of 12 canvas and all are beautiful have had no problems many thks Jean

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Asked by Jean Clackson (4 years ago)

My question is about web page. I can’t get into the cushion page. Is there a problem?

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Asked by Ann Marie (5 years ago)

I was about to order a massive canvas, but read the reviews as £99 is quite a lot for a picture. I am not going to order now as I am too afraid I won't receive what I see on your website. Such a shame, but really cannot take the chance. It seems the customer service is not what I would expect either, although I did get an immediate response to a question I asled. Also, I think your delivery times, in this day of shopping on line, seem to be a bit long. I am disappointed, but can only rely on the reviews as I haven't shopped personally with you. Thought I would mention this as the reviews are so important to customers like me. Shame. It seems after purchase you get bombarded with sales emails too. Customers are put off by this, it does not encourage further sales.

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Asked by kathleen mckirkle (5 years ago)

Good evening Kathleen, hope you are well. I work within the Marketing Department at Steven Brown Art and came across your observations, rather than questions, and I thought I would take this opportunity to reply. As you can see a lot of the reviews on this website are anonymous and reviews.io require us to pay a monthly fee so that we can answer these comments. As you can see most of the 'Verified' reviews, of which there are 20, we have received 5 stars. Most of the negative comments are anonymous and unverified, which in itself is worrying. Please take time to look at our 4.5 star ratings on both Google and Trustpilot which highlight our great Customer Service and Products, which, to be honest, are more reliable. We, like every company, have things that do not go according to plan but we do our best to resolve these issues immediately. We would love to hear from you Kathleen and feel free to get in touch.

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Answered by Gerry Campbell (5 years ago)

A bought a giraffe china mug for a Xmas present and the bottom of the cup has a hair line fracture and starting leaking and at 25 pound they are not cheap what is the policy on faulty goods?

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Asked by Dean (5 years ago)

Are there any shops where I can view these canvases. I don’t want to order on line need to see first

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Asked by Judith garnett (6 years ago)

What's the largest black framed Angus McCoo print. What price with the delivery to Glasgow . My name is James Cameron Kerr. Call me Cami. I got crushed by a car 18 month ago. Left me crippled. So help to put it up would be appreciated. Thanks

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Asked by Camikerr (6 years ago)

I bought the bag with the Giraffe on. It's covered in small black marks like the print plate was dirty or it's moved when being printed. Customer service told me this is normal and marks on the original canvass. Is this the same with everyone else. Thanks

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Asked by Paul clarke (6 years ago)

I received a large mcoo purse from my daughter for my Christmas. I just started using it this week and unfortunately the clasps will not stay shut. It is difficult to close and then just pops open again. I feel very insecure using it as I am afraid I will lose my money and my cards Marilyn fraser

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Asked by marilyn fraser (6 years ago)

I have just received delivery of breakfast hampers which I bought as Christmas gifts. I’m concerned about the rough feel of the inside of the China mugs. Will they not stain easily? Usually mugs are the same glaze all over.

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Asked by Sheila Reid (6 years ago)