I purchased Home - Collector's Edition Print - A1 / Black Frame. I did not realise that the glazing had not been put on my frame until months later. I contacted Steven Brown Art to be told that due to Covid -19, the frame makers were not working at that time. As Steven Brown Art have recently been advertising this product, framed, I contacted them again and this time I was told that I had made my purchase under the 'Old' Steven brown Art therefore the 'New' Steven Brown Art were not able to help. This despite that they are still selling A1 frames to date. It appears to me that Steven Brown Art are happy to take your money then do not care about any problems (of their making) that you may have. The level of customer support shown to me is not acceptable and the only course of action I now have is to show Steven Brown Art the same level of customer care by NOT making any more purchases from this disgraceful company.