Honestly if I can give a negative rating I would gladly give them one. The online service was appalling not only was it unhelpful but disgustingly rude. Coming from a foreign country where there's always half inch for any shoe size. Only to find there's none in this country as I am 11 and a half inch. Sent a message regarding this issue only got an useless unhelpful answer from this girl named Maddie. After messaging a bit more only to find she ignored my message but had opened and read it but still no reply for almost a week. Desperately needed a shoe as my shoes were torn and broken I went and bought a 12 inch just to find it was way too big. Trying to learn the process of their shoe exchange only to find that my message was opened but ignored yet again until I got a bit mad and showed a bit hostility considered they were wasting my time. Got a response from a girl named Emma who did not apologise for wasting a customer's time rather she had the nerve of steel to threaten me that my anger was not justified and if I continue they will refuse to help me like F OFF!!! Do you even know how customer service work??? I've worked in this field had customer screamed at me cause he couldn't wait for a min to get his ice cream or being called racial slurr because I can't provide free power due to being a long time customer etc. Refusing a service to a customer just because their angry is utterly despicable from Stirling Sports just who the hell are y'all hiring these days??? Bunch of buffoons with no clue what customer service is!?!?!? Will never buy anything from y'all again as I have been a long time customer for 8 years now never have I met with such rude service. What a pity, what a shame, y'all lose!!!