“We purchased shoes online, there was no mention that you can't exchange good brought online that are on sale. But apparently there is a policy buried in fine print on a web site somewhere. Simply terrible service never buying from them again. We were happy to swap size but they won't budge. Dicks.”
“So disappointed with Stirling Sports! I always shop here. I purchased a sweatshirt from here on Thursday and got it Friday. Only to find it was a lot more cropped than what it looked on the website. I don’t suit cropped at all and don’t like. I went in the store today to get a refund, only to hear your policy has changed and I am unable to get a refund on this because it was on sale. So upset at this!!”
“I ordered two baseball caps from stirlingsports.co.nz, I was only going to get one, but if you ordered 2 or more items 20% off, good deal right?
They only sent me one cap and failed to mention that the other was out of stock, but was clearly still on sale their website??
Im sticking to culture kings and redrat from now on.”
“My daughter returned 2 T shirts to a Lynmall branch for a refund. And she received a voucher for one. So I rang the store and was served by a very helpful girl. I rang and emailed the refund office and half an hour later my girl received the second voucher. Thank you to the young lady who served us over the phone, she was very kind and helpful Great customer service, we will be buying from your store again.”
“I ordered a very expensive cap and they shipped it in a plastic courier bag.
The cap got damaged and now we are still waiting for replacement.
How can they not send it in a box?”
“Went to Ashburton store today, what great service from 2 young ladies working there,I am definitely going back,59 next week, overweight, they didn't care got Nike shoes for work @2 adididas sweatshirts,not like Rebel weren't interested in me”
“Had really good experience with the staff and store was small but everything was there which I wanted they had everything at one place I will definitely go there again.”
“Terrible customer service. Ordered something online and it wasn't packaged properly so damaged. Have emailed and called them and nothing. Now I have to package it up (at my cost), return it, and hope for a refund. And have to purchase from somewhere else. What an absolute waste of time. Will never purchase from here again.”
“I was served at Stirling Sports Bayfair Mount Maunganui by a young man who helped my husband to find pants suitable for his limited movement. His name was Nivan D & he couldn’t have been more helpful & caring. He found the perfect fit & style & I would like to give him a very high recommendation for his help today”
“Do not buy anything online...if you get wrong item or do not like what you received they do not credit the card you paid with BUT give you a credit voucher. I took a parcel to Sylvia Park Store and advised of this. I will be investigating this with NZ consumer act!”
“Happy to take our $300 without advising us they don’t do returns (I don’t know any other retail store that has this policy). No manager at theWouldn’t refund shoes even if they don’t have your size. Rude staff. Will never shop here again and will actively go out of my way to discourage friends, family, strangers and even my worst enemies from shopping here.”
“Every time I go into the Sylvia Park store there are never any prices on their stock. When I asked the sales assistant she agreed with me and said it's something they are working on. She made an excuse about it taking a lot of time to generate pricing stickers which made me laugh as all other stores seem to manage it.
I wonder how many customers they will loose who simply walk out when they can't find a price or no one is free to ask.”
“Had the best customer service today at the Bayfair Tauranga store and so lovely to shop in such an organised store I will most definitely be shopping there in the future.”
