“I bought a pair of shoes Stan smith online to Stirling sports but my size is not fit I went to Stirling sports Riccarton to change but straightly said to me “ NO we can’t change it “ what kind of store is this ? I will include the policy in their website in the photo and the shoes I bought”
“I found the product knowledge, customer service & product range at Sterling Sport Bayfair, Mount Maunganui to be of an exceptionally high standard. I was served by Jordan who was very polite, welcoming & exceptionally patient, whilst I tried on almost all of the female training shoes in the store. He was also very receptive when I returned two days later to swap my purchase for a smaller size. Nothing was too much trouble, which resulted in me buying two pairs of footwear! Definitely recommend Sterling Sports in Bayfair, M.Maunganui.”
“Awesome service and fast delivery! A++++ Highly recommend 💯 (Order#873528). I placed an order online for my son, gave my sons correct rugby boots size and that simple it took 3days for my sons order to arrive from Richmond in the South Island to Auckland. If I could leave a 10Star I would! My son was super happy with his brand new Nike Rugby boots. I will definitely be buying online again 💯 Appreciate you all for the super Fast and Efficient service. Thank you 🙏”
“Bought shoes for Boxing day sales. Never got an email about dispatch. Had to go to a physical shop for them to contact Head office. Got an email shortly after that item was sold out in that size and a refund had been made. I sent numerous emails wanting to get a different size for same sale price. Never got a reply. Useless. They are happy enough to send me several advertising emails every week. I will never buy from them again.”
“I bought an item online,advertised as boxing day sale.
I am usually a size 10 feet.
Unfortunately this slides were a bit tight so I requested for a bigger size.
I was told there is no exchange or refund if items bought online for those on sale.
I need to pay full price i
Similar to airline tickets.
Only items bought on full price covers exchange and refund.
I would have excepted if this was a clearance item.
It was a regular item.
This is the first shop that I have experienced this.
So be careful if you're going to buy any item that shows discount pricing online.
If it doesn't fit,you will loose your money.
Never buy a gift for anyone.
If he or she doesn't like it ,there is no refund or exchange unless you have paid full price.
Not going to shop again with Sterling Sports.”
“We purchased shoes online, there was no mention that you can't exchange good brought online that are on sale. But apparently there is a policy buried in fine print on a web site somewhere. Simply terrible service never buying from them again. We were happy to swap size but they won't budge. Dicks.”
“So disappointed with Stirling Sports! I always shop here. I purchased a sweatshirt from here on Thursday and got it Friday. Only to find it was a lot more cropped than what it looked on the website. I don’t suit cropped at all and don’t like. I went in the store today to get a refund, only to hear your policy has changed and I am unable to get a refund on this because it was on sale. So upset at this!!”
“I ordered two baseball caps from stirlingsports.co.nz, I was only going to get one, but if you ordered 2 or more items 20% off, good deal right?
They only sent me one cap and failed to mention that the other was out of stock, but was clearly still on sale their website??
Im sticking to culture kings and redrat from now on.”
“My daughter returned 2 T shirts to a Lynmall branch for a refund. And she received a voucher for one. So I rang the store and was served by a very helpful girl. I rang and emailed the refund office and half an hour later my girl received the second voucher. Thank you to the young lady who served us over the phone, she was very kind and helpful Great customer service, we will be buying from your store again.”
“I ordered a very expensive cap and they shipped it in a plastic courier bag.
The cap got damaged and now we are still waiting for replacement.
How can they not send it in a box?”
“Went to Ashburton store today, what great service from 2 young ladies working there,I am definitely going back,59 next week, overweight, they didn't care got Nike shoes for work @2 adididas sweatshirts,not like Rebel weren't interested in me”
