“I ordered a very expensive cap and they shipped it in a plastic courier bag.
The cap got damaged and now we are still waiting for replacement.
How can they not send it in a box?”
“Went to Ashburton store today, what great service from 2 young ladies working there,I am definitely going back,59 next week, overweight, they didn't care got Nike shoes for work @2 adididas sweatshirts,not like Rebel weren't interested in me”
“Had really good experience with the staff and store was small but everything was there which I wanted they had everything at one place I will definitely go there again.”
“Terrible customer service. Ordered something online and it wasn't packaged properly so damaged. Have emailed and called them and nothing. Now I have to package it up (at my cost), return it, and hope for a refund. And have to purchase from somewhere else. What an absolute waste of time. Will never purchase from here again.”
“I was served at Stirling Sports Bayfair Mount Maunganui by a young man who helped my husband to find pants suitable for his limited movement. His name was Nivan D & he couldn’t have been more helpful & caring. He found the perfect fit & style & I would like to give him a very high recommendation for his help today”
“Do not buy anything online...if you get wrong item or do not like what you received they do not credit the card you paid with BUT give you a credit voucher. I took a parcel to Sylvia Park Store and advised of this. I will be investigating this with NZ consumer act!”
“Happy to take our $300 without advising us they don’t do returns (I don’t know any other retail store that has this policy). No manager at theWouldn’t refund shoes even if they don’t have your size. Rude staff. Will never shop here again and will actively go out of my way to discourage friends, family, strangers and even my worst enemies from shopping here.”
“Every time I go into the Sylvia Park store there are never any prices on their stock. When I asked the sales assistant she agreed with me and said it's something they are working on. She made an excuse about it taking a lot of time to generate pricing stickers which made me laugh as all other stores seem to manage it.
I wonder how many customers they will loose who simply walk out when they can't find a price or no one is free to ask.”
“Had the best customer service today at the Bayfair Tauranga store and so lovely to shop in such an organised store I will most definitely be shopping there in the future.”
“So I ordered a champion hoodie last week Thursday and I payed the 10$ for the 1-2 day shipping but since it was the weekend I expected it Monday but no I have no gotten any update on my order not even a tracking number nor order number let alone where my order is, I have emailed about 10 times just to get no reply Absolutely poor costumer service Swear they see your email but not reply cause they’ve messed something up now I’m here trying to get a hold of them and they’re still ignoring me All I want is my order I payed $10 such a waste truly is I will never be buying off this site online ever again would recommend going into the store Such a waste of my time and money”
“Honestly if I can give a negative rating I would gladly give them one. The online service was appalling not only was it unhelpful but disgustingly rude.
Coming from a foreign country where there's always half inch for any shoe size. Only to find there's none in this country as I am 11 and a half inch.
Sent a message regarding this issue only got an useless unhelpful answer from this girl named Maddie.
After messaging a bit more only to find she ignored my message but had opened and read it but still no reply for almost a week.
Desperately needed a shoe as my shoes were torn and broken I went and bought a 12 inch just to find it was way too big.
Trying to learn the process of their shoe exchange only to find that my message was opened but ignored yet again until I got a bit mad and showed a bit hostility considered they were wasting my time.
Got a response from a girl named Emma who did not apologise for wasting a customer's time rather she had the nerve of steel to threaten me that my anger was not justified and if I continue they will refuse to help me like F OFF!!!
Do you even know how customer service work??? I've worked in this field had customer screamed at me cause he couldn't wait for a min to get his ice cream or being called racial slurr because I can't provide free power due to being a long time customer etc.
Refusing a service to a customer just because their angry is utterly despicable from Stirling Sports just who the hell are y'all hiring these days??? Bunch of buffoons with no clue what customer service is!?!?!?
Will never buy anything from y'all again as I have been a long time customer for 8 years now never have I met with such rude service.
What a pity, what a shame, y'all lose!!!”
“Ordered shoes online. They took the money off my credit card and then refused to send the shoes unless I screenshot my credit card to them. Seriously dodgy company.”
“Went to Tauranga crossing this morning looking walking/gym shoes. Went into one shop and was completely ingored then went into Stirling sports and was swerved by a very helpful and delightful young man. Your staff are definitely an asset, well done.”
