“Please don’t buy in this store! This is not a good shoes company, they didn’t accept changes, this is the only store don’t have a return/change policy. I told to all of friends about this store. If you don’t want to feel sorry about yourself don’t buy any product of this store.”
“I bought a pair of shoes Stan smith online to Stirling sports but my size is not fit I went to Stirling sports Riccarton to change but straightly said to me “ NO we can’t change it “ what kind of store is this ? I will include the policy in their website in the photo and the shoes I bought”
“Bought shoes for Boxing day sales. Never got an email about dispatch. Had to go to a physical shop for them to contact Head office. Got an email shortly after that item was sold out in that size and a refund had been made. I sent numerous emails wanting to get a different size for same sale price. Never got a reply. Useless. They are happy enough to send me several advertising emails every week. I will never buy from them again.”
“I bought an item online,advertised as boxing day sale.
I am usually a size 10 feet.
Unfortunately this slides were a bit tight so I requested for a bigger size.
I was told there is no exchange or refund if items bought online for those on sale.
I need to pay full price i
Similar to airline tickets.
Only items bought on full price covers exchange and refund.
I would have excepted if this was a clearance item.
It was a regular item.
This is the first shop that I have experienced this.
So be careful if you're going to buy any item that shows discount pricing online.
If it doesn't fit,you will loose your money.
Never buy a gift for anyone.
If he or she doesn't like it ,there is no refund or exchange unless you have paid full price.
Not going to shop again with Sterling Sports.”
“We purchased shoes online, there was no mention that you can't exchange good brought online that are on sale. But apparently there is a policy buried in fine print on a web site somewhere. Simply terrible service never buying from them again. We were happy to swap size but they won't budge. Dicks.”
“So disappointed with Stirling Sports! I always shop here. I purchased a sweatshirt from here on Thursday and got it Friday. Only to find it was a lot more cropped than what it looked on the website. I don’t suit cropped at all and don’t like. I went in the store today to get a refund, only to hear your policy has changed and I am unable to get a refund on this because it was on sale. So upset at this!!”
“Terrible customer service. Ordered something online and it wasn't packaged properly so damaged. Have emailed and called them and nothing. Now I have to package it up (at my cost), return it, and hope for a refund. And have to purchase from somewhere else. What an absolute waste of time. Will never purchase from here again.”
“Do not buy anything online...if you get wrong item or do not like what you received they do not credit the card you paid with BUT give you a credit voucher. I took a parcel to Sylvia Park Store and advised of this. I will be investigating this with NZ consumer act!”
“Happy to take our $300 without advising us they don’t do returns (I don’t know any other retail store that has this policy). No manager at theWouldn’t refund shoes even if they don’t have your size. Rude staff. Will never shop here again and will actively go out of my way to discourage friends, family, strangers and even my worst enemies from shopping here.”
“Every time I go into the Sylvia Park store there are never any prices on their stock. When I asked the sales assistant she agreed with me and said it's something they are working on. She made an excuse about it taking a lot of time to generate pricing stickers which made me laugh as all other stores seem to manage it.
I wonder how many customers they will loose who simply walk out when they can't find a price or no one is free to ask.”
“So I ordered a champion hoodie last week Thursday and I payed the 10$ for the 1-2 day shipping but since it was the weekend I expected it Monday but no I have no gotten any update on my order not even a tracking number nor order number let alone where my order is, I have emailed about 10 times just to get no reply Absolutely poor costumer service Swear they see your email but not reply cause they’ve messed something up now I’m here trying to get a hold of them and they’re still ignoring me All I want is my order I payed $10 such a waste truly is I will never be buying off this site online ever again would recommend going into the store Such a waste of my time and money”
“Honestly if I can give a negative rating I would gladly give them one. The online service was appalling not only was it unhelpful but disgustingly rude.
Coming from a foreign country where there's always half inch for any shoe size. Only to find there's none in this country as I am 11 and a half inch.
Sent a message regarding this issue only got an useless unhelpful answer from this girl named Maddie.
After messaging a bit more only to find she ignored my message but had opened and read it but still no reply for almost a week.
Desperately needed a shoe as my shoes were torn and broken I went and bought a 12 inch just to find it was way too big.
Trying to learn the process of their shoe exchange only to find that my message was opened but ignored yet again until I got a bit mad and showed a bit hostility considered they were wasting my time.
Got a response from a girl named Emma who did not apologise for wasting a customer's time rather she had the nerve of steel to threaten me that my anger was not justified and if I continue they will refuse to help me like F OFF!!!
Do you even know how customer service work??? I've worked in this field had customer screamed at me cause he couldn't wait for a min to get his ice cream or being called racial slurr because I can't provide free power due to being a long time customer etc.
Refusing a service to a customer just because their angry is utterly despicable from Stirling Sports just who the hell are y'all hiring these days??? Bunch of buffoons with no clue what customer service is!?!?!?
Will never buy anything from y'all again as I have been a long time customer for 8 years now never have I met with such rude service.
What a pity, what a shame, y'all lose!!!”
“Ordered shoes online. They took the money off my credit card and then refused to send the shoes unless I screenshot my credit card to them. Seriously dodgy company.”
