“I ordered some stuff on click & collect online. They send me a text on Wednesday says that my order is ready to pickup. I went there, they said that the bag is there but it's not yet ready to pick. I went there again on Friday , they said that part of the order has come in and the rest is not yet in so I won't be able to pick it up. Like what the hell! Waste my patrol and my time going in there again and again because they have sent me the email confirmed that my order is ready to pick up. Why don't you guys organize this and only send us the email when it's ready ready to pick up 🤦🏽♀️😩. Very disappointing!”
“So I ordered a pair of shoes on this website last week on Wednesday and paid 10$ for 1-2 day shipping, which was not the case waited at home all day Friday then I checked the parcel tracking online and it was still in the depot and they don't deliver on the weekends so Iv had to wait until Monday and they still havent arrived yet. Don't pay 10$ extra for 1-2 day shipping complete waste of time!”
“My advice is to never buy online from Stirling Sports, and instead to shop instore.
I ordered two sweatshirts online for $100. I made sure to read the 'Returns and Exchange FAQ's' to make sure that I could take them in to my local store in Taupo, and swap for a bigger size if necessary. However, when I went to the store to try and exchange one of my items for a bigger size, the store manager informed me that because of the GST, she would lose money, and that she therefore could not do the swap. I found it hard to understand, as the exact same items were priced exactly the same instore???Very disappointed and wont be shopping online again.”
Hi Karen
We're very sorry for the experience you received from our Taupo store. We have escalated this to the store owner and field manager, can you please send us an email to online@stirlingsports.co.nz with your Order ID and we will come back to you further regarding this.
Kind Regards,
Stirling Sports Online
