My experience with customer service was horrible. They don't have phones and you can only email. My son tried to order some shoes but it keep sending a email that order was declined. Then about two weeks later shoes was shipped and I had no idea. They down street to a neighbors who took them. So when I tried to dispute shoes Stockx said they was dilvered. So with the paperwork they sent the credit company I had to find the shoes at the neighbor house. Dealing with stockx customer service was horrible and would not take shoes back even though said charge didn't not go through.