“Do not buy from Stockx! I purchased a supposedly new pair of Nikes. I tried them on, loved them and removed the Stockx tag. This being my first purchase, I did not realize the seriousness of the tag removal.
The next day, I was going to wear my new shoes. Upon closer inspection, I noticed the left shoe was a dingy white compared to the right shoe which looked brand new. I turned over the shoes and inspected the soles. You could clearly see that the left shoe had wear but the right looked unworn.
I started a return through Stockx and explained my reasons. My return was denied stating there was noticeable wear on the item and the stockx tag had been tampered with.
I contacted customer service and requested a reconsideration of my return. I sent photos clearly showing the difference in the shoes. I was once again denied.
Can someone explain how I caused a Nike shoe to have a dingy, worn appearance and the other shoe looked perfectly new? This happened in the course of a day! I only tried on the shoes. I didn’t hop around my house with one shoe on! And there is no way I could have caused the difference in the shoe’s color.
This was my very first pair of Nikes. I have never in my 67 years allowed myself this luxury. Now I have to wear a mismatched pair of Nikes that I am not going to be proud of. This is truly disappointing.
And of course the review will not allow me to upload photos of my shoes! Go figure.”
“Do not buy from Stockx! I purchased a supposedly new pair of Nikes. I tried them on, loved them and removed the Stockx tag. This being my first purchase, I did not realize the seriousness of the tag removal.
The next day, I was going to wear my new shoes. Upon closer inspection, I noticed the left shoe was a dingy white compared to the right shoe which looked brand new. I turned over the shoes and inspected the soles. You could clearly see that the left shoe had wear but the right looked unworn.
I started a return through Stockx and explained my reasons. My return was denied stating there was noticeable wear on the item and the stockx tag had been tampered with.
I contacted customer service and requested a reconsideration of my return. I sent photos clearly showing the difference in the shoes. I was once again denied.
Can someone explain how I caused a Nike shoe to have a dingy, worn appearance and the other shoe looked perfectly new? This happened in the course of a day! I only tried on the shoes. I didn’t hop around my house with one shoe on! And there is no way I could have caused the difference in the shoe’s color.
This was my very first pair of Nikes. I have never in my 67 years allowed myself this luxury. Now I have to wear a mismatched pair of Nikes that I am not going to be proud of. This is truly disappointing.
And of course the review will not allow me to upload photos of my shoes! Go figure.”
“ I am extremely grateful for the excellent assistance provided by Mrs. Karin Smith. She handled the process with professionalism, patience, and dedication, making the experience smooth and leading to a very positive outcome. ”
“ I am extremely grateful for the excellent assistance provided by Mrs. Karin Smith. She handled the process with professionalism, patience, and dedication, making the experience smooth and leading to a very positive outcome. ”
“I spoke to Dylan this morning and his approach was very professional and he took his time explaining things and other options i had. I will recommend this service.”
“I just wanted to take a moment to thank you for all your help throughout this process. I truly appreciate your support, responsiveness, and clear communication, which made everything much easier on my end.
It was a pleasure working with you, and I hope we have the opportunity to work together again in the future.
Best regards.”
“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my situation and take it seriously. From the very beginning, they communicated clearly, kept me updated at every stage, and worked diligently to find the right solution. Their professionalism, dedication, and ability to deliver real results made all the difference. It’s rare to come across a team that truly values its customers and follows through on its promises. I couldn’t be more grateful for the outstanding support I received.
#CustomerSupport
#GreatService
#ProblemSolved”
“Got an empty box for my 1000$ order, customer support said there was nothing they could do about it since i signed the delivery!!! so much for their buyers promise guarantee”
“I had a good experience with ERF from start to finish. They were responsive, professional, and took the time to answer all of my questions clearly. I appreciated that they kept me updated and communicated in a straightforward way throughout the process. Overall, I was happy with the support I received.”
“If I could give 0 stars, I would.
StockX wasted my time and caused unnecessary stress. My order (#03-E1Z4WFZ98D), placed on 10 April, was canceled due to their seller failing verification — after waiting days — then the price jumped from $210 to $280 overnight.
They gave me a $20 voucher that didn’t work, then claimed they don’t offer discount codes. After escalation, the “solution” was a $25 credit only if I repurchase at the higher price.
Live chat is unreliable — long waits, inconsistent answers, and no real help.
Fine when things go right. When they don’t, it’s excuses, broken vouchers, and zero accountability.
Avoid.”
