Sold two new pairs of Dunk Lows through the app. They both sold on the same day so I shipped them both out on the same day. Both pairs of shoes arrived within the timeframe provided by StockX to not receive any late delay penalty. I received an email that one of the pairs failed authentication and they are sending them back. Whenever I looked at it I could tell they clearly switched the pairs up. So I reach out to customer support immediately to let them know they made a mistake. I received a response days later and they said they’re sorry they messed up but they can’t reverse the cancellation. But get this; they’re keeping the second pair as a verified sale. And they’re excuse to me was “the beauty of our platform is you can resell at anytime.” With no consideration to the time I have and will lose on this deal. And I also have lost value as the shoe/size is not worth what it was when sold. StockX should’ve just paid me out and kept the shoes to resell themself if they “can’t reverse” a cancellation. It’s clear the original rep was just lazy. Does StockX not have sellers sending multiple pairs at a time? Is that not a thing?