Michelle c.
My son who is now deceased used to get a lot of his shoes from stocks so I recently purchased a pair or retro 5 raging bulls size 3.5 (GS)2021 for his son(my grandson) I got them in a few days BUT The sneakers were different colors and one looked a bit dingy and worn and the sweats is rougher on the used looking one. I was very unhappy so I did email them and sent all of their required pictures like below and they opened a claim Their response was bs IMO ******This was in their response “They have informed me that the issue you are referring to has been a consistent manufacturing variance throughout its production. They took a look at your photos, and see that this item would be acceptable per our deadstock conditions and from the retail shop or manufacturer. ”****** Im sorry but I’ll show you the pics of how I got them And see what you think. I do not think this is acceptable as retail or the manufacturer If I thought I would be getting mismatched sneakers I would have NEVER ordered them. Their trying to make it ok wasThis ….. “we, unfortunately, do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Because of this, I can provide you with a $30-off discount code for your next purchase with us or a $20 partial refund for this purchase. You may also relist this item for sale on our platform if you would not like to keep the item. I won’t be ordering from them again, and will either buy retail or use goat. These cost 134 shipped Who would pay that for mismatched shoes. I know if it was a retail store they would probably have send them back to the manufacturer and I don’t think the manufacturer would have even shipped this pair out Like this Is this normal? Imo NO they the colors should match and the suede shouldnt be rough like that on one and smooth on the other one
2 years ago
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