Anonymous
Avoid even looking at this site! My son was looking at their site on his phone. He had ordered a pair of shoes once before, and we did not realize that our credit card information had been saved to the site. He was looking to see what the shipping costs were before placing another order. He was using his phone and went from looking at the shipping fees and the next thing he knew he had made a purchase. Because our credit card was saved, they did not ask for billing information or pause to let him confirm he was ready to make the purchase. When he realized the order had been processed, he immediately contacted customer service to say it was an error. He had just put a pair of shoes in the cart to determine what the shipping costs would be - not a pair he wanted. He was speaking with someone within minutes of the transaction taking place and he received no assistance whatsoever. They just kept saying they have a no-cancellation policy. He is 15 years old. It is not his credit card. He spoke with 3 customer service people. The third told him he would look into making an exception and get back to him by email. This email never came. My husband took over and tried twice to get the order cancelled. They were contacted within minutes of the purchase. It isn't like the product was already shipped or even would have had a chance to be located. The charge to our credit card was $470. Significant. No assistance whatsoever. We have started the process with our credit card company to dispute the purchase, but we have to wait another five days to allow the merchant to process the cancellation. I am not very hopeful that this will happen. We will never use this site again. Total Scam. Avoid even looking at the site and never give them your credit card information!!
9 months ago
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