Do not order direct from Stone Island I love the stone island brand and clothing but have always bought their products from other retailers, never direct. Recently i ordered a new coat and went direct with them. Unfortunately the zip is faulty - fair enough but the customer service around getting this back and replaced or fixed is an absolute joke. Really bad customer service via email - absolutely shocking to be honest. They are also unable to replace the item instead will be doing a refund and i will have to re-order. The whole process is likely going to take a couple of weeks !! Their compensation was to give me a voucher code for free standard shipping - which is already free on their website. Please do not order direct from them - if anything goes wrong you will have such a bad experience. Just go to one of the other retailers that are selling their products.