The installers were cool. however, when I was on the phone with Ann marie Ditomaso (owner), there was a miscommunication over some pre-install pictures I emailed them. First she told me to calm down and I was never hype to begin with. Then she said she needed to speak to the fabricators and give me a call back. THE PROBLEM IS... she never hung up the phone and I heard their entire conversation.. I listened in while she and several others called me stupid, and "what an idiot".. I was shocked to the point where I didn't move fast enough to record it.. I realllly wish I had that recording. After a few minutes of degrading me and calling me names, she hung the phone up and when she called back I mentioned to her, that I heard her call me an idiot and the next time she and her employees degrades a customer, she should probably make sure she hangs up the phone first. She says....... "I didn't call you an idiot it was a customer".... Wait.. she had me on speaker in front of another customer?!?!? ... and blamed it on them.. really?!?!? I read some reviews on various sites and it seems most of the bad ones involve dealing with her. This lady is beyond rude, didn't take responsibility for degrading me, didn't apologize because she was too busy lying about it (i doubt it was a customer).