Debora de Paiva Souza
DO NOT BUY ANYTHING FROM STORENVY OR FROM A SHOP ON THEIR WEBSITE CALLED ‘REMOTEMOON’. I purchased a wedding dress from storenvy/remotemoon in late October/2019. Two months later I hadn’t received the merchandise. I sent remotemoon an e.mail and only then they sent me the dress tracking number. When I checked, I learned that the dress had arrived to a post office in Brazil, but as the importation tax had not been paid, it had been sent back to China. I hadn’t paid the importation tax as I did not know the dress had already arrived because I didn’t have the tracking number by then. I wrote remotemoon several e.mails asking them to send me the product back and e.mail me the tracking number of this second postage. I received no reply from them. Storenvy support team replied promptly to my e.mail telling me that they had shut remotemoon down as the shop hadn’t replied to their e.mails either and advising me to file a purchase dispute with my credit card company. However, I recommend not buying from storenvy as they don’t have a policy of sending you your purchase tracking number as more reputable purchase websites do. Good luck with your purchases!
4 months ago
 
Storenvy has a 1.76 average rating from 17 reviews

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