Before you read this review please let me summarise, based on my personal experience I think Stormclad are the worst and most incompetent company I have ever dealt with and I recommend you look elsewhere. My disastrous transaction is now 1 year long and my expensive premium Origin windows still have problems that Stormclad are incapable of fixing. Trying to summarise the main points. Initially the salesman 'sold' the company and service with lots of assurances, we initially felt very confident and proceeded to place an order. However, it is clear that the salesman just told complete lies in order to clinch a sale!!! We were quoted 12 weeks for installation but this turned into 24 week before the first appalling attempt at installation. When the fitters finished we were left with every window and door being incomplete and missing parts including handles and glazing gasket, also 2 cills were badly scratched by the fitters during installation. But the worst part was the fact that the door was completely the wrong size and the fitters simply forced it into place, jammed it shut and told us not to use it. They also did not have any glass for the door so fitted tatty solid panels leaving the room dark and dingy. We were left in this situation for another 11 weeks. Gradually with many return visits some of the problems were fixed, and the replacement door was ready but again we were told it would be 4 weeks but in fact it took 11 weeks, and again they failed to have the glass for the door. This whole process has been a complete disaster requiring me to take 8 days off work to be available for the numerous visits. The staff turnover at Stormclad is ridiculous, it seems you speak to a different person every time and Stormclad loose all continuity, they also fail to reply to email listing the outstanding faults, they just dont care. The icing on the cake is the fact that Stormclad demand the outstanding balance despite the fact that there are still outstanding problems to be resolved which they seem incapable of resolving. This is the only time that they contact me. They then threaten legal action if payment isnt completed !!!. Perhaps they should focus more on resolving problems and keeping customers happy rather than demanding payment. So 1 year later I still have window that catches as it closes due to not being fitted correctly, a handle that is loose and wobbly, scratches to the windows due to fitters using metal tools to remove glazing bars, and a few other minor issues. Luckily I have had another much more competent window company install other windows in my house and they looked at the problem of the catching window and instantly identified the cause. So in summary if you want expensive Origin windows there are competent installers out there but please avoid Stormclad or should that be Stormcra*