Worst customer service. I bought a hybrid unit in 220v country after being told that it would work internationally. I am returning to Canada in 2 months. Now they are saying it won't work in 110v Canada. I thought it was dual voltage like a laptop. I asked for a solution and now they have cut me off and their reply is that they can't help.me. great solution. I just spent the equivalent of USD 800 for 2 months use. Horrible customer service that won't find a solution. Here's one! Offer a 110v refurbished unit and add clear signs on packaging saying it will NOT work in all countries.