“Worst customer service. I bought a hybrid unit in 220v country after being told that it would work internationally. I am returning to Canada in 2 months. Now they are saying it won't work in 110v Canada. I thought it was dual voltage like a laptop. I asked for a solution and now they have cut me off and their reply is that they can't help.me. great solution. I just spent the equivalent of USD 800 for 2 months use. Horrible customer service that won't find a solution. Here's one! Offer a 110v refurbished unit and add clear signs on packaging saying it will NOT work in all countries.”
“Thank you for the good service. The communication was fast and clear. We're happy to receive a brand new Crafty b/c of the problems with our old device. We recommend your devices and your service to other customers. C. Vissers NL”
“Placed an order for solid valve parts which they had in stock. I waited over a month to find out they haven't even shipped the items yet. They did give me a refund but was kind of rude about it.”
“Order went through even tough item was not on stock.
I wrote emails, I wrote on Facebook no answer.
I called them and when I did manage to get through, they were unable to give me an ETA of when will the product be back in stock. I paid them hundres and hundres of euros and their services are more than lacking.
Shame on you Storz & Bickel!”
“I had to return my mighty to them because the housing was cracking off, a known defect reported many times by all accounts. S&B suggest sending to them as an item with a value of less than 100 to avoid customs charges etc. so in other words the cheapest methods possible.
One month later and they do not have my RMA. All they can say is sorry I will have to launch a search. A search for an item they suggested sending to Germany by the cheapest methods possible so has no tracking and was not signed for.
This vape has a major issue with the heating element overheating the housing. The plastic housing simply goes brittle and snaps off. This was within months of purchase. As such it is overpriced garbage which falls to bits within under a year. S&B are pretty unhelpful, uncooperative and don't really give a damn. As such, they can shove their products and I will shop elsewhere for my next vape.
Cheap flimsy product that cannot handle even a lower temp than max without falling to bits because it is made from cheap plastic which brittles under heat. Avoid at all costs.”
