“I am in the uk.
Each time a product (bought through S&B and under warranty) has had a fault, i have reported it, sent a video of fault, and they have sent me a new one by next day delivery. For free. Can't fault them.”
“Thank you for the good service. The communication was fast and clear. We're happy to receive a brand new Crafty b/c of the problems with our old device. We recommend your devices and your service to other customers. C. Vissers NL”