I had a really bad experience with Stowfly, because: 1. The location I chose to collect my package (Mindwarehouse Miami) was closed on saturdays. The email I received didn't specify the attention schedule (although it said I could "collect my package at my own convinient time within the next 7 days"), which is a critical mistake since I was on transit in Miami and I had only that day to pickup my package. 2. The building where Mindwarehouse is located has high security, it requires passwords at the entrance of the building and the elevators! passwords that were not specified in the confirmation email. Theres no intercom or front desk in the building. I was very lucky that one woman inside the building let me pass, and that another woman from an office next door went to the first floor let me go to the 8th floor. Also that same woman had credentials to access the warehouse and their system to deliver packages. That same woman that saved my day told me that she told Stowfly many times that they had to include attention schedules and more directions in their emails but that they said they were perfectly fine. In summary it was a terrible experience that only ended well thanks to luck. Stowfky has to improve their emails and chose better locations.