Ok, so I haven't actually ordered..I was very nearly ready to check out £100 worth of shoes but it was making me accept terms and conditions for Klarna which I didn't want to do as I was paying up front. So I sent a message to customer services asking about that and also whether they do free returns. Someone got back to me with a vague answer about Klarna and no reference to returns. So I sent a reply saying they hadn't answered my questions and they have ignored my second message. Beautiful footwear, this could be an amazing brand as not much out there with attractive orthotic shoes. With so many companies out nowadays making purchases and returns easy, Strive is destined to go nowhere fast with their poor level of customer service. Really loved the shoes but won't be ordering, I don't give my money to companies that make things difficult.