Sandals received, one strap an inch longer than the other. One back strap bigger than the other, one front cross strap saggy compared to other foot. Telephoned and told I had to send photos before they would give me a free returns label. Finally received this after a number of emails. Asked for my original postage to be refunded as the sandals were not fit for purpose. Customer service were vague with brief email replies. Finally had a reply confirming that when sandals returned a full refund including my postage would be given. UNTRUE, today refund given without my postage being refunded. Customer service totally uninterested . I will never use this company again.