Unfortunately one of the struts we received was defective. We installed it and immediately heard noises in the front end. We didn't think it could be the brand new strut so we took it back to the dealership and they diagnosed it as the strut. I called Strut Masters and the customer service rep was less than friendly about the situation. After sending them my invoice and diagnosis from the dealer, they shipped me a new strut. Aside from the inconvenience of this, I asked to be reimbursed for the shop bill and the rental car I needed. They've declined the reimbursement for my rental car but did reimburse me for the shop invoice. There was no explanation on why I couldn't be reimbursed for both as this was due to their defective product. I need to order replacement rear shocks and will not be purchasing from Strutmasters again. Friendly customer service goes a long way when you're experiencing something like this. They do not have that here. Even now the front end makes a lot of noises it didn't prior. I don't think their product is very good.