“I bought the conversion kit for 2011 Infiniti QX56. Installation took approximately 4 hours in home shop. Instructions were clear, easy to understand. The difference with the new shocks and springs is amazing. The ride is greatly improved and stable with the vehicle weight now equally distributed on the suspension. The front end no longer wanders going down the bumpy highway, and as a bonus, the acceleration is greatly improved. I think the ride is better than my 2014 QX80 air ride. I would definitely recommend this kit”
“if you buy a vehicle that already has strut masters struts and one goes bad you have to buy the whole kit again, a ridiculous way of doing business. Only original owners can buy it with proof of purchase. Be careful buying a vehicle with strut masters kit.”
“Go with the best and forget the rest. Why fight the problem when you can resolve the situation and rest with confidence. Strutmaster all the way baby.”
“Replaced my air suspension on my 2014 Hyundai Equus with Strutmasters conversion. I could not be happier! Perfect!! Ride is pretty much like it is when it's in Sport Mode. No squeaks or other noises. I have to think many if not all of the negative reviews are a result of bad installations. SO.... if you ask me about whether you should do the Strutmaster conversion..... I say Hell yes.....! But get a good suspension shop to install. Pics show before and after as far as Ride Height.”
“After purchase of suspension replacement kit, the right rear is creaking. Body shop inspected for installation issues and found none. Sprayed silicone but it hasn’t helped.”
“Unfortunately one of the struts we received was defective. We installed it and immediately heard noises in the front end. We didn't think it could be the brand new strut so we took it back to the dealership and they diagnosed it as the strut. I called Strut Masters and the customer service rep was less than friendly about the situation. After sending them my invoice and diagnosis from the dealer, they shipped me a new strut. Aside from the inconvenience of this, I asked to be reimbursed for the shop bill and the rental car I needed. They've declined the reimbursement for my rental car but did reimburse me for the shop invoice. There was no explanation on why I couldn't be reimbursed for both as this was due to their defective product. I need to order replacement rear shocks and will not be purchasing from Strutmasters again. Friendly customer service goes a long way when you're experiencing something like this. They do not have that here. Even now the front end makes a lot of noises it didn't prior. I don't think their product is very good.”
“the main reason i bought strutmasters for my sl500 is because they were advertised made in usa with high grade materials but when they arrived they had stickers that said made in china ....so that's how i was lured in and once they got your money you have to jump through hoops to get a refund and you have to pay a $200 restocking fee plus shipping ...so it took 9 days from the day i ordered plus a couple of weeks to get a partial refund so i decided to try them on and here's what i got for $2105.15 now my car squeaks and squeals ,the rear bottoms out constantly and rides like a tunaboat so filed a complaint with BBB but the ignored it...so i have no choice only small claims court......beware they are the worst ripoffs”
“Where should I start...oh my God. Please stay away from this company. I ordered struts assembly from them based on what they told me and also on their website. I received the struts and they are horrible. My mechanic told me that these struts do not match with the original ones that he removed. I called, email them back and forth for a month. Every time they will tell me that these are the correct struts. I checked the website again and in the website it shows that there are 2 struts that will work. Looking at the pictures of those and the one replaced, they look identical. I contacted again and again the same story, the one I received are the right one. I had to bring my car to the dealership. The dealership confirmed that these struts that are installed are not the right one. Finally I convinced them to send me the ones that match. Unfortunately now I had to pay again to replace them. Since it was their fault I asked for them to pay at least half of the second instalation but the answer was no, because they still think that the first struts they sent were the right ones, and my mechanic and dealership are wrong. Wow...stay away from them. I am just amazed how they are still in business.”
“I purchased Strutmasters in December 2023 to replace my hydraulic system in my Mercedes SL 500 and had them installed Jan. 2024 and by April the back struts began feeling like I was be slammed to the ground you could feel every bump and Strutmasters replaced them however nothing has changed in fact they are the same struts Between the labor to R&R them twice and the struts I have paid $5,800 and driving my car is worse then driving ever.”
“I bought the passive struts to replace the front magnadrive system on my 2011 Cadillac EXT. While waiting on them to arrive I noticed some of the bad reviews on this site. Obviously I started second guessing my choice. I was dreading the process of returning them, paying a restock fee, and then paying the expensive price of replacements. One day later, after worrying the whole time, they arrived. There was no damage, no "cheap" components, no missing parts and none of the horror stories I read about. The struts looked and seemed to be high quality and packaging exceeded my expectations. Installation was a breeze, and then came the "test drive". My truck drove and responded to the road as it did when I first bought it! Maybe even better!
Overall I am highly satisfied and will buy from them again. I truly believe these bad posts are false. Thanks! RICk”
“I own a 2011 Hyundai Equus which has problems with the Air Suspension, so replaced the Suspension around the whole car which cost a pretty penny, after replacing that, the rear blew again!! I was fed up so I reached out to Strutmaster's purchased the conversion kit, had it put on. Now, the car rides similar to the air ride and I am satisfied, should have done this 3 thousand dollars ago.. I am very satisfied and Thank you StrutMaster's for your quick service and your knowledge of my problem. Hyundai couldnt even help me after so many trip there!! Dee”
“Magnaride replacement for 2018 GMC Yukon did not last a month. I had no warranty because Strutmasters requires installation by certified mechanic. I put the Dormans on and all is well 6 months later.”
“I have a 2012 Hyundai Equus and the ONLY POSITIVE to having Strutmasters on my car is that I don't have to worry about YOUR air suspension falling; and my mechanic also said that the instructions were very simple and clear.
The ride quality is compromised, and there are all kinds of noise and rattles that were not present before the install. Quite honestly after being in my car for 6 months, I'd like to return to the air suspension. Don't waste your money.”
“It was/is a nightmare..You sent the wrong size kit..the rear struts were too Short...I still get the notice regarding the suspension.
I feel like I'm riding a donkey..it jumps all over the place whenever I drive on any road imperfections..
After a combined cost of $3000. For the Kit and installation I should have replaced the one Airmatic that was bad..
Never again!!”
“Does not work well with Jeep Grand Cherokee! Rear coil slips around and make loud noise no matter what is done when hitting a bump or driving up an angle drive! Terrible, wish I had gone with replacement of air system”
“I'm reading all of the horror stories on here, which had me extremely nervous. I didn't want to pay another 6k to fix my failed hydraulic systems on my 2004 CL500 Mercedes. Well, I tried the Strut Master conversion kit, and I'm more than satisfied, I'm extremely happy!”
