Terrible delivery service through DTDC. Our of the blue, I get a call demanding Rs. 1864 in cash stating this was for customs duty. I had to arrange cash at short notice and send my staff to hand it over at the gate, as they had no provision for online payment. Their courier boys are very poor at communications and low in knowledge . Their tracking manager Ajad Pal made me do a KYC online , which I did , and he told me nothing else was needed. I was not told that this consignment would attract customs duty @ 30% . Included is an IGST charge of 28% which should not apply to imports . I had to seek clarifications from their Bombay office Ms. Farzana. Not helpful at all . They also levied a " handling charge " . When I am paying courier charges , how is this justified. They gave me no official receipt for the customs payment from the Dept. Anyway I reluctantly agreed to pay. When all was done after multiple phone calls , they yet again asked me for some identification pin code that they had never sent . I finally lost it . Some Vikas helped me finally get the socks . I have never been so badly harassed.. The cost and the hassle was terrible . At GBP 25 each ...its quite a price to pay for socks . This is the first time I have dealt with Stuarts. Your UK communications were prompt and your tracking system was very efficient . It all went haywire in the last mile. DTDC is not transparent and multiple sub-agencies and outsourced contractors are involved in their so called service. This is a scam ...and not providing the original receipts from the customs department tantamounts to fraudulent extraction of money.