Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,734 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 5th November 2026

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair price. Quick shipping. Good communication.”

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Posted 2 days ago

“Been looking at this track too for a while , decided to go for it , despatched and delivered really quickly, perfect fit ,and a good price, would definitely recommend Stuart’s .”

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Posted 2 days ago

Hello Paul, Thank you for reviewing your experience with us. We are so glad you've had a positive time shopping with us. We value the time you've taken to write this review and appreciate it :) Kind Regards, Stuarts London

Posted 2 days ago

“I bought a scarf from Stuarts, they have a very good selection of coats and woolys too; the experience was smooth, speedy and I'm very happy with the scarf.”

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Posted 2 days ago

“Great products and quick shipping. Good selection.”

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Posted 3 days ago

“Very good product, arrived as expected.”

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Posted 3 days ago

“Been going to stuarts for a year now and the staff at the warehouse have been excellent on getting the correct size. All the best to them.”

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Posted 4 days ago

“Garment arrived quickly and was exactly as described, nice fit nice looking top.”

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Posted 4 days ago

“Je n’ai pas reçu ma commande”

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Posted 6 days ago

Good Morning, Thank you for giving an honest review of your experience with us. We apologise immensely for the inconvenience caused through all of this. We checked and as of 8:04am this morning, your parcel has been released by customs so hopefully will arrive soon. We cannot apologise more for the delay in receiving your parcel - we recognise how frustrating this can be. If there's anything we can do, please contact us via sales@stuartslondon.com and we will do our absolute best to assist you. Many Thanks, Stuarts London

Posted 3 days ago

“Aggressive customer service, no effort to read or absorb the reality of the situation.”

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Posted 6 days ago

Dear Mark, We’re very sorry to hear that your experience with us was not what you had hoped for, and sincerely apologise for the frustration and inconvenience caused. For context, DPD attempted delivery on three separate occasions, starting on 24th October, but were unfortunately unable to complete the delivery. As no safe place or neighbour delivery option had been selected, the courier could not leave the parcel. DPD also attempted to contact you to arrange an alternative delivery, but were unable to reach you. The parcel was subsequently returned to us, and a full refund was issued. We would also like to apologise if our communication throughout this process came across as dismissive or unhelpful. This is certainly not the standard of customer service we aim to provide, and we appreciate you bringing this to our attention. Thank you for your feedback. We will take your comments on board as we continue to improve our service. Once again, please accept our sincere apologies for the disappointment caused.

Posted 3 days ago

“Quality outfit, quality clobber and quality service and delivery 👌👍”

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Posted 6 days ago

“Very pleased with their service. I purchased two G9’s this year and have been pleased with their store. Would highly recommend.”

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Posted 1 week ago

“Good product, great service and delivery”

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Posted 1 week ago

“Excellent service. Great communication and items were well packed. Arrived on time”

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Posted 1 week ago

“Quick and reliable delivery with shoes as described for a competitive price”

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Posted 1 week ago

“Great to deal with. Fast delivery. I ordered Red Wing Iron Ranger Oro Legacy boots and they arrived in 6 business days to my address in Australia. Very happy with my purchase and the price was the best online. Postage cost was very reasonable. The colour isn’t available in Australia, so I was glad when I found Stuart’s London. I paid the same price as other Iron Rangers I’ve purchased in Australia.”

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Posted 1 week ago

“What I like most about Stuarts is the gear, or at least thats what it used to be called. Good quality and stylish there is always something that you want even if you werent looking for it. The customer service also appeares to excellent, always getting a quick response, a refund or an exchange. Looking forward to visiting the shop one day.”

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Posted 1 week ago

“Very pleased with the trainers I purchased for a friend for Christmas. I took your advice and ordered a half size larger than he normally wears and they fit him perfectly. The trainers arrived on time and were well packaged.”

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Posted 1 week ago

“Great shop with such a wonderful range of clothes and footwear. Always easy to order online from and quick delivery. Highly recommend people to shop from here as there are so few menswear shops like Stuarts of London around any more.”

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Posted 1 week ago

“Excellent quality products , timely delivery. Always a bargain available in the sale for those with a keen eye. Highly recommend and would certainly use this company in future.”

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Posted 1 week ago

“Sized up four sizes from my collection of blazers and still a size too small. Requested exchange and so paid for shipping back to merchant and then again shipping back to me. Merchant communication was not prompt resulting in weeks of delay from them receiving return. Frustrating experience.”

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Posted 1 week ago

Dear Jonathan, Thank you for taking the time to share your feedback. We're genuinely sorry for the frustration caused by your experience, particularly the miscommunication on our part when handling your exchange. We understand how disappointing this must have been, and appreciate your patience throughout the process. Your feedback is important to us, and we will certainly take it on board to help us improve our service moving forward. If there is anything further we can do to help put things right, please don't hesitate to get in touch. Kind regards, The Stuarts Team

Posted 3 days ago

Stuarts London is rated 4.8 based on 20,734 reviews