Stuarts London Reviews - Read 15,351 Genuine Customer Reviews

4.8

Based on 15,351 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better
Returns Process	Could Be Better

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush

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Stuarts London 5 star review on 16th August 2022

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent on line service, had to exchange trousers as too long hassle free and speedy transaction”

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Posted 9 hours ago

“Quick, efficient service. Great product as described.”

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Posted 12 hours ago

“Excellent Service As Usual.”

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Posted 12 hours ago

“Excellent service .Happy with the price paid ,communication and fast delivery .Thankyou”

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Posted 13 hours ago

“Good prices, prompt delivery and great service.”

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Posted 13 hours ago

“Excellent product at a great price”

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Posted 13 hours ago

“Excellent - had to return - swift refund and good communication”

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Posted 16 hours ago

“Excellent pricing. Very efficient ordering and delivery. Slight problem encountered with garment sizing and colour without which review would be ‘5 Star’.”

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Posted 18 hours ago

“Love the cup. Used it over the weekend on a backpacking trip and kept my coffee warmer longer. Great product and love the color!”

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Posted 1 day ago

“Delivered within 18 hours. Great price and quality. Look forward to my next order”

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Posted 1 day ago

“Absolutely fantastic service, it couldn't be easier from start to finish and was so impressed with the speed of delivery and the quality of the packaging will definitely be using stuarts again”

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Posted 1 day ago

“Great range of stock and good quality. Reliable and if you have an issue there's someone on the end of a phone to help. Great to see an independent doing well - not many left!”

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Posted 1 day ago

“Great website, easy to purchase, and super fast delivery. Highly recommended 👍”

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Posted 1 day ago

“The shoes received were great quality however they were advertised as EUR43 or UK9, which is my size (every pair I've bought in the last 30 years have been this size and all have fitted) but these were at least 2cm longer than a UK size 9. They were huge. They were simply not the size I ordered and as such I was entitled to a refund. Stuarts initially refused to issue a return label, pointing to some T&Cs which infringed my consumer rights (not a good look for a quality establishment). After a few conversations with them, they decided to issue one "as a gesture of good will (sic)". When they received the shoes back, then issued a partial refund to recoup the cost of the return label. So much for "good will (sic)." Just embarrassing. For stylish shoes, great if they happen to be sized accurately - but if you have any sort of problem and need to speak with customer services, don't expect a quality experience.”

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Posted 1 day ago

“Made an order 5 items well over free delivery price, I was going to be away for 2-3 days and didn't want delivery too soon. Was told I would have to pay extra for the delivery so I left it and lost an item.Bit disappointed as I'd used them often.Wrote and asked how to use loyalty points and they didn't bother to reply.”

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Posted 1 day ago

“Stuarts have in my recent experience been a very good company to deal with. Due to sizing issues with a particular make of jeans I had order , return , exchange and have a telephone conversation with their customer service department. Each time they have been fast and efficient . A refund that was required was quickly back in my account. Nice to deal with a top independent store.”

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Posted 1 day ago

“An astute mixture of styles represented across the clothing range.”

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Posted 2 days ago

“Had exactly what i was looking for and very fast delivery 👍🏼”

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Posted 2 days ago

“Fantastic service and customer support. I ordered wrong size online by mistake. Emailed them and they changed order straight away. Arrived on time with no problems at all”

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Posted 2 days ago

“Excellent online store for quality brands. Excellent prices throughout the year, great customer service and occasional genuine sales.”

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Posted 2 days ago

Stuarts London is rated 4.8 based on 15,351 reviews