Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,710 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As of08/18/2025 I still have not received my package, i demand an explanation!!! Could you send me my order or refund my purchase in full . Best regards Mr Belahcene”

Helpful Report

Posted 2 weeks ago

“Bought some trainers which were too small, Stuart’s didn’t have the next size so couldn’t take advantage of their ‘free exchange’. Instead I had to pay £14 to send the shoes back so that I could receive a refund. I bought the shoes in good faith and in the size I always have but am now out of pocket. Not sure this way of treating on-line customers is actually legal! Anyway, certainly won’t be buying anything else from them, as I can’t take a chance on them being the correct fit. Awful way to treat customers.”

Helpful Report

Posted 1 month ago

“Ordered an item but unfortunately you sent me the wrong top. Then the one I wanted was no longer in stock so couldn't get it”

Helpful Report

Posted 2 months ago

“I have ordered 5 pieces a few weeks ago, and still have not received any packages. Please tell me what is going on with my submitted order?”

Helpful Report

Posted 3 months ago

“I still haven't received my exchanged t-shirt I sent it back on the 22nd May and you received it on the 24th but I still haven't received it”

Helpful Report

Posted 3 months ago

“Advertising free shipping then charging for it is not on🤬 Very Disappointed ☹️”

Helpful Report

Posted 3 months ago

“Poorly handled non-delivery of order, CS seemed uninterested in my issue, won’t be coming back”

Helpful Report

Posted 4 months ago

“Never have anything in the right size . XL , XXL .”

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Posted 4 months ago

“Cancelled part of my order, didn’t bother to explain! Courier left parcel in street!”

Helpful Report

Posted 4 months ago

“Terrible. Used DPD as delivery company who left parcel at front door without consent. Parcel of course stolen and Stuart’s London are little to zero help in reimbursing me. Almost calling me a villain rather than a victim. Avoid at all costs what a terrible company. Would never buy again from these!”

Helpful Report

Posted 5 months ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 5 months ago

“The worst service I’ve ever experienced shopping online. Paid for a pair of shoes and next day delivery and not only did they not arrive next day I am still waiting here over two weeks later with no sign of them. Avoid this company like the plague.”

Helpful Report

Posted 7 months ago

“Ordered googles they didn’t arrive Still have not received Emailed back and no one has got in touch with me”

Helpful Report

Posted 7 months ago

“I am incredibly thankful to Supreme Asset7 for successfully recovering my $430,000 from a scam website. Their professionalism, persistence, and clear communication throughout the process gave me confidence and peace of mind. They handled everything efficiently and delivered the results they promised. If you’ve been a victim of online fraud, don’t hesitate to contact them for help. They are trustworthy and effective. 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐎𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖””

Helpful Report

Posted 7 months ago

“I haven't received anythong yet. I went on Royal Mail International and got the same answer. Package is on the way and... it also says there may be more info on their partner's website? Tracking # LA115150684GB Order # WEB 720728 If you can find out what the hell is going on I would really appreciate it. I get Zero updates which is unacceptable in 2025. Thanks, AL Stover”

Helpful Report

Posted 7 months ago

“This credit card holder is the worst item i have ever brought as it is pure garbage & i can see why the discount was so large.It only holds 4 cards no wonder they never showed the wallet inside.I throw it in the bin thats how bad it was & i would not recommend this wallet as its a waste of money.”

Helpful Report

Posted 7 months ago

“Received Sergio track pants with the cuffs of both pant legs coming undone with gaping holes. Contacted Stuart’s via Instagram DM and provided order information and photos but received no response. This is my last purchase from Stuart’s.”

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Posted 7 months ago

“I haven’t received my item yet and it’s been a long time. Royal Mail said they would notify me when ready to collect from post office. They have not yet”

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Posted 7 months ago

“Only worn these gloves once and already looks like this very poor quality”

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Posted 7 months ago

“I returned my order a month ago and still awaiting my refund to be processed!! I have called and spoken to someone twice and still no sign of my money back. What’s going on?”

Helpful Report

Posted 7 months ago

Stuarts London is rated 4.8 based on 19,710 reviews