Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,118 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,118 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 4th April 2024

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Stuarts London 5 star review on 30th March 2024

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Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 5th March 2024

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Stuarts London 5 star review on 14th February 2024

Desmond Elrod

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to pay shipping for exchange . This was going to US and I understand the cost bit this was for an exchange not a refund!”

Helpful Report

Posted 2 months ago

“Wrong item sent. And the correct item was now sold out. First time using Stuarts London and the last. Wrong item sent back today, just waiting for a refund”

Helpful Report

Posted 2 months ago

“Very poor customer service, would not buy from this company again.”

Helpful Report

Posted 2 months ago

“I bought an item for my partner's birthday, and they sent the wrong model. They were unable to return it for the original item that I was under the impression that I bought as all models suddenly switched to out of stock online. This was an embrassing ordeal for myself; I should never have been able to purchase the items if they were out of stock.”

Helpful Report

Posted 2 months ago

“Not received my parcel, awful customer service. Told package was delivered and photo the was the back of the couriers van. Christmas present that won't arrive as is takes up to 10 days to process the claim, on day 8 now.”

Helpful Report

Posted 4 months ago

“Very costly mistake. Nearly £10 to return and a further £3.95 subtracted from refund.”

Helpful Report

Posted 4 months ago

“Beware! Delivery/Returns scam I Purchased a pair of shoes online with £3.95 delivery charge free. This was detailed on my receipt. I returned the shoes, at a cost of £4.64. The cheapest option they offered. My purchase cost was refunded minus £6.95. The total cost to me being £11.59. I queried this and was offered a postage refund for the error as a good will gesture. The amount refunded was £3.95, this was no gesture and only went some way to rectify the mistake. Whilst they may claim this is within the terms, it is at best misleading and bordering on fraudulent. I am very disappointed in this retailer and would not recommend them. Stuarts of London, you need to do better!”

Helpful Report

Posted 4 months ago

“Not happy that my sons birthday present has arrived and doesn't fit and it is now going to cost be $87 to return. I will be getting my money back and it will be the last time I purchase anything from this site again”

Helpful Report

Posted 5 months ago

“I bought a sweatshirt that was too small. It was going to cost $120 to ship it back to exchange. That's more than I paid for sweatshirt. Terrible return policy if you live in U.S.A.”

Helpful Report

Posted 5 months ago

“Absolutely shocking spent over £1000 on various clothes - delivered at completely wrong address by DPD and then when you try to call Stuart’s Customer Service which DPD instructed me to do you are on hold for 10 minutes and then get cut off!! Nightmare first experience !!”

Helpful Report

Posted 6 months ago

“The item arrived in an un usable condition. SOL apologetic and sent a returns label the problems then started. I have no printer they cannot provide QR codes they apologised. So I’m left with an unusable item I’ve paid postage for and because I have no printer basically tuff !! I asked for a printed label to be sent with replacement item but they wouldn’t do that. I was told to take it to the post office and see if they would print the label but then informed other customers have reported this doesn’t work, so why suggest it to me. ?? Book a free collection on your own post office account using the label tracking number ( because it’s prepaid there’s no option to request a label be brought on collection ) and then ask for proof off the postman that they couldn’t accept the package without a label when they come to collect ?? So basically I was messed about, sent on wild goose chases for the grand price of a £1.79 tin of shoe polish !! I had to start a pay pal case to recover the postage cost and item cost and received a snotty email from SOL telling me the customer service team had sent me a returns label and done nothing but try to help me and could not see how I could find it stress full. I received my refund via pay pal and I would never ever use or recommend Stuart’s of London online service to anyone. Why they have emailed me and asked me to write a review is beyond me 😂”

Helpful Report

Posted 6 months ago

“I was sent the wrong size shoe.”

Helpful Report

Posted 6 months ago

“Item delivered with no issue. Unfortunately they didn’t fit and I needed to return them. They were unable to send the correct size as an exchange so I was ineligible for the free return service. So I had to spend money to return by post and then they deducted the ordinal delivery cost from my refund. Beware of their returns process if you don’t want to be out of pocket.”

Helpful Report

Posted 6 months ago

“Ho fatto un acquisto il 28 agosto,il mio pacco ê fermo in dogana e nessuno mi fa sapere nulla. Ho cercato di contattare le poste italiane dopo di che ho allegato ,la risposta ai signori di Stuar London che non hanno neppure risposto. Purtroppo dovrò aprire contestazione su paypal.”

Helpful Report

Posted 7 months ago

“Not a single time since I started shopping online was I not refunded the whole sum of my purchase(return); SL is the first one to do this. Dispatching. I was going to purchase something else instead, as my size was sold out for this product; I will never use this shop, ever again.”

Helpful Report

Posted 7 months ago

“Ordered a t-shirt. It arrives in good time, however it was so thin & shocking quality for the money, not at all what I was expecting! Had paid postage & was disgusted it did not come with a returns label! In total I paid over £7 in postage for an item returned! Bought from House of Fraser instead, got what I wanted, but had I chosen to return it would have been included in the postage I paid! Will NEVER order from Stuarts London again. Unhelpful customer service, & the only company I’ve bought from who when you have paid postage charge you to return!”

Helpful Report

Posted 7 months ago

“The product description is wrong not the same as the product.”

Helpful Report

Posted 7 months ago

“Misleading information on website regarding returns - they do not offer a free return and had to pay for insured return. I wouldn’t have ordered two sizes if I’d known.”

Helpful Report

Posted 8 months ago

“Wrong size sent out no compensation or offer of the right size being sent out”

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Posted 8 months ago

“Very easy to buy from and very quick delivery, however the minute you have an issue with an item and need to return it due to being faulty etc that’s when there’s issues. I wouldn’t recommend purchasing from here.”

Helpful Report

Posted 9 months ago

Stuarts London is rated 4.8 based on 18,118 reviews