Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,546 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of RM Williams boots at a cost of £382. What I received was one new boot and one part worn one. After contacting customer service I eventually received a pair of new boots. No one could explain how this had occurred, nor did they seem too keen to investigate. Obviously some sort of scam within the warehouse. I would not advise anyone to buy from this company.”

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Posted 2 weeks ago

“Wonderful experience! I highly recommend this company for their exceptional service and fast, helpful responses to all my inquiries. Thank you!”

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Posted 1 month ago

“Been waiting for a refund for nearly 3 weeks due to an item I ordered and paid for being out of stock.”

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Posted 1 month ago

“Still waiting for my order”

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Posted 1 month ago

“Got Sergio tachinni bottoms, Need send them back ,, Didn't say how 2 send back also Got Sergio tachinni t Orion round neck, Very surprised in raaan in wasching , Think its terrible,, Am now £170 Ooty pocket ,, Can u help Me out here please 🙏”

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Posted 2 months ago

“Ordered a product a week and a half ago paid express shipping it cost me half of the price of the product i ordered and it still hasnt arrived”

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Posted 2 months ago

“I ordered and after multiple days I was told that my trainers were out of stock even after my transaction was complete.”

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Posted 2 months ago

“Product itself was fine - black pair of Clarks desert boots. Customer service was non existent. I paid for next working day delivery because I needed the shoes for a wedding and I was travelling from one location to the next. They sent it by standard Royal Mail and when RM was delayed the shoes turned up late. I sent an email to them regarding this issue which they've completely ignored. Not one for writing snotty reviews, but in this case, entirely justified.”

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Posted 2 months ago

“I bought a pair of StuartsxSebago penny loafer cordovan in my usual uk size 10 as I am a euro 44 in leather shoes. Apparently your uk 10 is not equivalent to eur 11, but is a eur 10.5. Surprising as every brogue or loafer I bought in uk size 10 is usually the perfect fit. The shoe looked very nice of course, but was, not only too small but I was also stepping out of it... Very strange combination... I'm sending it back from Canada for refund, but then what a drag to realize that because of your no pre-paid shipping label policy, or any kind of decent customer service, it costed me 400$ cad(!) to send it with a courier... So this has been my first and last experience with your company, unfortunately a very bitter one. Laurent Wanson Saskatoon, SK Canada”

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Posted 5 months ago

“Not really satisfied as spending a lot of money thought I might have had some discount or money refunded as there was a mark on one of the jumpers but nothing”

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Posted 5 months ago

“I sent back item and have heard nothing whatsoever and now you want me to write a review, this is very poor, at moment I am 9n holiday but back on the 15th, the trousers I sent back via royal mail tracked post so will be taking it up when back”

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Posted 6 months ago

“Terrible Experience! I purchased on the 6th January Order 773598 (destination Spain) and today I haven´t still received it!!!!!!. This seller uses the cheapest Public Carriers possible and in my case the parcel is in a laberythin of import documents, bureacracy and paperwork that the Seller assumes I have to do????????? The parcel is now in a limbo, impossible to solve by a particular. Why don´t you use Fedex or UPS? Why Royal Mail and Correos??????”

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Posted 6 months ago

“Package never arrived and Stuarts seems dead set on not resolving the issue. Uniquely unhelpful customer service and no attempt whatsoever to rectify the problem.”

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Posted 7 months ago

“Total hassle. I purchased the Real Hoxton Mac Coat - Pow (Real Hoxton Mac Coat - Pow) · Color: POW, Size: XXL. Didn't fit at all. Staff is difficult and obtuse. I will never buy anything from these people again. Didn't include an invoice sheet in the package sent. On top of it, DHL was horrible. Despite having paid extra for quick delivery, they were late "because the driver was working a long day."”

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Posted 7 months ago

“Horrible experience. I ordered a limited edition leather coat which was not delivered by DHL to my US address. After dealing with DHL and customer service at Stuart’s for over one week, I have become disgusted and disappointed by both. I am not sure whether I have been treated so poorly because I do not live in London, but you had no problem accepting my money, only problems with supporting your customers! I have NOT received the item and now need to spend a lot of time trying to get a refund for non delivery. Both DHL and Stuart’s should be closed down since they care very little for their customers. If you don’t want to deal with US customers then don’t accept their money!”

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Posted 8 months ago

“Poor customer service. Expensive prices. RIP off returns fees. Avoid at all costs.”

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Posted 8 months ago

“I ordered a Baracuta jacket in mid November, and am still yet to receive it. I contacted Stuarts who told me it could be another 3 weeks due to the Royal Mail be busy! They also told me to contact customs! Poor service and poor choice of courier! Please use DHL going forward.”

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Posted 8 months ago

“My product hasn’t arrived”

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Posted 8 months ago

“I ordered a Patagonia rain jacket on next day delivery (£9.95 postage) and it took five days to arrive, when I asked for the postage to be refunded I was refused.”

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Posted 8 months ago

“items didn't exsist”

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Posted 11 months ago

Stuarts London is rated 4.8 based on 20,546 reviews