Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,265 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of StuartsxSebago penny loafer cordovan in my usual uk size 10 as I am a euro 44 in leather shoes. Apparently your uk 10 is not equivalent to eur 11, but is a eur 10.5. Surprising as every brogue or loafer I bought in uk size 10 is usually the perfect fit. The shoe looked very nice of course, but was, not only too small but I was also stepping out of it... Very strange combination... I'm sending it back from Canada for refund, but then what a drag to realize that because of your no pre-paid shipping label policy, or any kind of decent customer service, it costed me 400$ cad(!) to send it with a courier... So this has been my first and last experience with your company, unfortunately a very bitter one. Laurent Wanson Saskatoon, SK Canada”

Helpful Report

Posted 2 months ago

“Not really satisfied as spending a lot of money thought I might have had some discount or money refunded as there was a mark on one of the jumpers but nothing”

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Posted 2 months ago

“I sent back item and have heard nothing whatsoever and now you want me to write a review, this is very poor, at moment I am 9n holiday but back on the 15th, the trousers I sent back via royal mail tracked post so will be taking it up when back”

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Posted 3 months ago

“Terrible Experience! I purchased on the 6th January Order 773598 (destination Spain) and today I haven´t still received it!!!!!!. This seller uses the cheapest Public Carriers possible and in my case the parcel is in a laberythin of import documents, bureacracy and paperwork that the Seller assumes I have to do????????? The parcel is now in a limbo, impossible to solve by a particular. Why don´t you use Fedex or UPS? Why Royal Mail and Correos??????”

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Posted 3 months ago

“Package never arrived and Stuarts seems dead set on not resolving the issue. Uniquely unhelpful customer service and no attempt whatsoever to rectify the problem.”

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Posted 4 months ago

“Total hassle. I purchased the Real Hoxton Mac Coat - Pow (Real Hoxton Mac Coat - Pow) · Color: POW, Size: XXL. Didn't fit at all. Staff is difficult and obtuse. I will never buy anything from these people again. Didn't include an invoice sheet in the package sent. On top of it, DHL was horrible. Despite having paid extra for quick delivery, they were late "because the driver was working a long day."”

Helpful Report

Posted 4 months ago

“Horrible experience. I ordered a limited edition leather coat which was not delivered by DHL to my US address. After dealing with DHL and customer service at Stuart’s for over one week, I have become disgusted and disappointed by both. I am not sure whether I have been treated so poorly because I do not live in London, but you had no problem accepting my money, only problems with supporting your customers! I have NOT received the item and now need to spend a lot of time trying to get a refund for non delivery. Both DHL and Stuart’s should be closed down since they care very little for their customers. If you don’t want to deal with US customers then don’t accept their money!”

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Posted 4 months ago

“Poor customer service. Expensive prices. RIP off returns fees. Avoid at all costs.”

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Posted 5 months ago

“I ordered a Baracuta jacket in mid November, and am still yet to receive it. I contacted Stuarts who told me it could be another 3 weeks due to the Royal Mail be busy! They also told me to contact customs! Poor service and poor choice of courier! Please use DHL going forward.”

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Posted 5 months ago

“My product hasn’t arrived”

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Posted 5 months ago

“I ordered a Patagonia rain jacket on next day delivery (£9.95 postage) and it took five days to arrive, when I asked for the postage to be refunded I was refused.”

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Posted 5 months ago

“items didn't exsist”

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Posted 7 months ago

“As of08/18/2025 I still have not received my package, i demand an explanation!!! Could you send me my order or refund my purchase in full . Best regards Mr Belahcene”

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Posted 8 months ago

“Bought some trainers which were too small, Stuart’s didn’t have the next size so couldn’t take advantage of their ‘free exchange’. Instead I had to pay £14 to send the shoes back so that I could receive a refund. I bought the shoes in good faith and in the size I always have but am now out of pocket. Not sure this way of treating on-line customers is actually legal! Anyway, certainly won’t be buying anything else from them, as I can’t take a chance on them being the correct fit. Awful way to treat customers.”

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Posted 9 months ago

“Ordered an item but unfortunately you sent me the wrong top. Then the one I wanted was no longer in stock so couldn't get it”

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Posted 10 months ago

“I have ordered 5 pieces a few weeks ago, and still have not received any packages. Please tell me what is going on with my submitted order?”

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Posted 11 months ago

“I still haven't received my exchanged t-shirt I sent it back on the 22nd May and you received it on the 24th but I still haven't received it”

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Posted 11 months ago

“Advertising free shipping then charging for it is not on🤬 Very Disappointed ☹️”

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Posted 11 months ago

“Poorly handled non-delivery of order, CS seemed uninterested in my issue, won’t be coming back”

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Posted 1 year ago

“Never have anything in the right size . XL , XXL .”

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Posted 1 year ago

Stuarts London is rated 4.8 based on 20,265 reviews