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Stuarts London Reviews

4.8 Rating 18,122 Reviews

98 %

of reviewers recommend Stuarts London

Company Reviews

Product Reviews

4.8

Based on 18,122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 4th April 2024

Stuarts London 5 star review on 30th March 2024

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 5th March 2024

Stuarts London 5 star review on 14th February 2024

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$50 to return an item when the item is $101. Yeah NOT a fan. Granted shipped to the US, which I paid $30 for faster shipping, so total of $80 3/4 of the price of the boots. Yeah, no. Honestly, first time having to return something. Didn’t anticipate this.”

Posted 3 months ago

“Shoes arrived like they had been already worn getting the return was difficult but at least got refund for the shoes and return”

Posted 4 months ago

“Clothing range is second to none but the returns policy is woeful,you shouldnt have to pay to return items of clothing,fir an exchange or no exchange”

Posted 4 months ago

“I had no luck, to be sincere. Hopefully was just an unfortunate case, but since Brexit, it is very important that everything runs well and smooth to avoid returns, and that was not the case. But as said, in my case, everything went wrong so, I want to believe that was the exception Apart of it, customer service replies fast and behaves empathic and polite.”

Posted 5 months ago

“Crappy online experience for shoppers. Had to pay for both delivery and to return.”

Posted 6 months ago

“Bought a Tejana Thin Cord Jacket - Abbey Stone, BUT: The color of the jacket is absolutely not matching with the colour on the website which is grey-green, but the jacket itself is just grey. That's a disappointment.”

Posted 6 months ago

“Hey team, I’m sure this is just a lesser situation than normally happens but to be honest I am a little disappointed. First I wasn’t sent a tracking number email and had to follow up 5 days after purchase. I am also still waiting for my item from 7th July purchase and it’s 20th July now. Looks like the item hasn’t moved since 9th July from the UK. I am really looking forward to getting my item at some stage in the future and I’m sure not all experiences with Stuart’s are like this.”

Posted 9 months ago

“I want to leave 5 but the courier company let the whole experience down. Communication through Stuarts was exemplary, but i wouldnt buy again if they are to continue using DX Express. DX tracking is misleading, it makes u believe you will get your parcel sooner than you think. Then they lie when they say the parcel has been delivered especially when you have been outside your property at the time you get a text to say a card has been left, but there have been no vehicles around for us to see. The phone number on web is automated, you cannot get to talk to anyone only through webchat. They were helpful to a point, said they would get back to me but never did! Then was never informed of redelivery and parcel turned up monday, by then too late. Change your courier Stuarts, pls, this is not the first time over this specified weekend have i heard bad comments regarding DX.”

Posted 10 months ago

“Placed an order on the 28th of may to be send to the Netherlands. Today it’s the 11th of june and haven’t received anything yet. Contacted their customer service about this and they were friendly and understanding. I guess O should never choose standard shipment with Royal mail again. I just don’t understand why they don’t ship with dhl or ups etc like every other company. But ok I quess I just have to wait if and when my package will arrive soon.”

Posted 10 months ago

“I am happy about your service, but very disappointed about the tax inter countries. I paid already almost 20 pounds on your website to receive my package. When you sent the package, I received a email that I have to pay more 46,50 euros more for taxes if I want to receive my package in a country out of England. IT IS VERY NICE AND BETTER TO INFORM YOUR CUSTOMERS THAT THERE IS AN EXTRA CHARGE FOR TAXES OUT OF ENGLAND”

Posted 11 months ago

“Ordered shoes of which one shoe was perfect but the other shoe had scratches with dirt marks on sole. I emailed but received no reply.”

Posted 11 months ago

“Trainers turned up dirty And a split on the side And can’t get hold of company”

Posted 1 year ago

“I ordered a size 4.5 Madrid Birkenstock and was sent a size 4. Then I had the privilege for having to spend £8.00 to return the item. On a positive note the refund was very quick.”

Posted 1 year ago

“It has been more than three weeks after my order is confirmed, but the status is still showing : Item leaving the UK Not sure why it took this long? Maybe I’ll receive it next year?”

Posted 1 year ago

“Not great, item dispatched on time but sadly did t fit, no free returns so had to pay to return and now, six days after being told I was in the process of having a refund, I’ve still not had it.”

Posted 1 year ago

“The clothes are lovely but I had to return a pair of jeans as they were to long had to pay £8.95 to return them Wich I think is off putting to use you again”

Posted 1 year ago

“Sorry bt cant leave a good review as my order was sent back with a returns note stating to send other item, bt sum1 couldnt take the time to read it, now i have to wait 3-5 days for a refund so i can re purchase, then the delivery time,”

Posted 1 year ago

“Hi I unable to write a review at this time as I have not yet received my order”

Posted 1 year ago

“Not at all impressed you charge delivery fee for a purchase of over £50 and yet took over 6days to deliver.”

Posted 1 year ago

“I cannot review the product (shoes) properly as they have not arrived yet. I ordered them on 18 October but they appear to be stuck somewhere. I have contacted the postal service and Stuarts themselves but they say to wait longer. I'm sure the shoes will be good when I get them but at the moment I am very frustrated.”

Posted 1 year ago

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Stuarts London is rated 4.8 based on 18,122 reviews