Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,457 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th May 2025

235

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, quality of your products is ok, but sending back a parcel to the UK is a 'pain in the ass' sorry for this expression .. no other deals because of this.”

Helpful Report

Posted 3 years ago

“3.95 delivery charge and no free returns so will cost nearly a tenner in postage! Won’t be using Stuarts again, i’ll find a competitor who offers a better customer experience!”

Helpful Report

Posted 3 years ago

“Bought the wrong size shoe and returns cost more than 50% of the cost of the shoe itself. I would suggest US buyers be aware of this when purchasing.”

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Posted 3 years ago

“I haven’t received my parcel but just got an announcement of it being brought to the local post office here in Germany. The notification says that I have to pay an additional 96 Euros (around 80 £) for fees and taxes as this is an import from a non EU country…thank you, Brexiteers. But jokes aside. I would recommend you to be more transparent about this during the buying process on your website. Even though there might be a hint on that topic to be found somewhere it wasn’t all that obvious to me personally.”

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Posted 3 years ago

“Leider habe ich den Artikel noch nicht erhalten. Laut der Sendungsverfolgung befindet sich der Artikel noch am Flughafen in Frankfurt”

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Posted 3 years ago

“Why do you not respond to any of my emails regarding shoes that I received in the "wrong size" ??? Need to return for correct size!”

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Posted 3 years ago

“Whilst the service was excellent, the C17 shirt I purchased was terrible. Felt very cheap, ridiculously long arms, and resembled an old rag after the first wash making ironing near impossible.”

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Posted 3 years ago

“Shoes came pretty quick but I wanted to do a return. Their return policy is hell! If there's even a 2% chance you might return the shoes, I would suggest shopping elsewhere. It cost $40 and you have to take it to DHL. Terrible system”

Helpful Report

Posted 3 years ago

“Very disappointed with sizing of to vintage Fila tops, sizes bore no relation to previous tops from Fila. Came up very small”

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Posted 3 years ago

“Not happy at all. They seem to have a detailed information about the delivery cost. However, when it arrived at the border I was informed by my country postal services I had to pay EUR31, almost the value of what I bought. I emailed them to get further information but I never received any feedbacks.”

Helpful Report

Posted 3 years ago

“Haven’t received consignment yet lol”

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Posted 3 years ago

“havent got any emails about my order already paid for it about last week it hasent even got sent out yet very slow and havent informed me about any delays or unavailability of my order”

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Posted 3 years ago

“I’m still waiting my order”

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Posted 3 years ago

“Birkenstock Arizona advertised on website as regular fit when received they were narrow fit so ended up having to pay to return.”

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Posted 3 years ago

“Amazing shirts and quality but cut very small. I'm normally a 2xl. I would have probably needed a 3xl or 4xl. I only say 4xl because they are that long in length either.”

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Posted 3 years ago

“Unfortunately the shoes should have been a size 10 but they were virtually an 11 and on top of that I had to pay £5.00 returns postage.I will now only purchase from companies who offer free p&p”

Helpful Report

Posted 3 years ago

“prices are good, but return policy/shipping costs for returns are absurd”

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Posted 3 years ago

“Rather disappointed to find that Redwing boots were shown as £244 on website and thought I'd snap up a bargain. But when I made purchase on site the only choice appeared to be Paypal or Amazon Pay and when clicked on purchase was presented with full price at £269.00, so no bargain to be sought after all. Thought I'd be able to make payment direct to Stuarts and avoid middle man. Not happy with service.”

Helpful Report

Posted 3 years ago

“I bought three expensive items. One was XL and I would have happily exchanged it for L but it was out of stock. If I exchanged it, return postage would have been free. I rang and asked if I could have returns label in this case, since I was keeping 2 items. There was no flexiblity and a curt reply. Good quality clothes but I won't use you again.”

Helpful Report

Posted 4 years ago

“Good delivery options and I received the item quickly. Unfortunately the item wasn’t suitable and they do not offer free returns, only offering a discounted service that covers up to £50. So after returning the item with full insurance (the item cost just over £150) it has ended up costing me £15 just to try the item on.”

Helpful Report

Posted 4 years ago

Stuarts London is rated 4.8 based on 19,457 reviews