Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Stuarts London Reviews

4.8 Rating 18,122 Reviews

98 %

of reviewers recommend Stuarts London

Company Reviews

Product Reviews

4.8

Based on 18,122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 4th April 2024

Stuarts London 5 star review on 30th March 2024

Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

Stuarts London 5 star review on 5th March 2024

Stuarts London 5 star review on 14th February 2024

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are the shoes exact conditions when I received it. Notified their staff via email immediately, and they replied in a relatively fast manner. And their explanation was the outer layer of the leather is coated with a protective powder substance. This safeguarding measure ensures the leather's integrity during transit and storage. I wish I was notified this before I pressed the buy button. Staff Told me to use a damp cloth to wipe it, which I did, but not all the white marks can be removed. So now all I got was this explanation and a very sincere apology from their staff which I appreciated, but I have still paid the money and still have to keep this shoes in this condition.”

Posted 1 month ago

“Postage charges are poor !!”

Posted 3 months ago

“My item was sent out quickly, I was told it was to be signed for. Then I get an email from the delivery company saying no need to sign we will take a photo of it and leave it on your door step . I live directly on the street. That's not secure postage”

Posted 3 months ago

“Very quick service but the item was damaged when I called the shop not that interested but said could offer free return but no idea how long the refund would take I expected more”

Posted 3 months ago

“Really disappointed. Used the new customer code and told it doesn’t apply to my order? Why bother to have it?😔”

Posted 4 months ago

“I purchased a jacket online and then a few hours later my order was cancelled due to the item being out of stock. I think there is an opportunity here for better inventory management so that as items go out of stock the website is updated immediately so that the customers don’t have to go through the ups and downs of buying an out of stock item. I also think that when you make a mistake you should also offer some concessions to the customer. Like “hey we messed up, here is 10% off on your next order” etc.”

Posted 4 months ago

“One of the two hoodies I ordered, marked in shop as new, arrived without labels and appeared to have previously been tried on. This was particularly obvious when compared to the other, factory-fresh jumper. However, due to the shipping costs and taxes incurred between the UK and the EU, it did not seem worth filing a complaint.”

Posted 5 months ago

“Not sure about every brand/item but I purchased a large Lois Jeans jacket now I am large in most things but thought ok some brands are smaller so I exchanged it for an XL, this duly arrived and was still too small, just be careful on certain sizes because I am certainly not an XXL”

Posted 6 months ago

“Bought two items - neither fit. Asked for a refund rather than a nee size because of the return fees. If there were free returns I’d have asked for another size.”

Posted 6 months ago

“Not the greatest description of the clothes on the website. I bought a Fred Perry polo shirt that was not described as a slim fit. It is very much so a slim fit, so I look a bit like a stuffed sausage trying to fit into it. With the high cost of delivery and returns via DHL it's not even worth sending this stuff back. This gives me real pause to consider purchasing from Stuart's again in the future.”

Posted 6 months ago

“Hello, As I am tracking my order, I am noticing that the parcel reached San Francisco and then turned around. It now seems to be on the way back to the UK ?? This seems unusual, could it be that the address was not written properly and the mail carrier could not deliver it ? Please let me know if you have any other information. Thank you Frederic Wilmotte”

Posted 6 months ago

“Stuart's very good but the delivery service took a week to deliver so it arrived late .”

Posted 7 months ago

“Ordered a Louis t-shirt but unfortunately the baroda on the label had transferred to the print part of the shirt,I washed it but wouldn't come out.”

Posted 7 months ago

“Initially the NBs look good, but a closer look makes them look either fake or cheap, which I wouldn't expect from NB. The most obvious example is no finishing on the edges of the tongue of the trainer with exposed yellow foam, which I do not understand. Okay from a distance.........”

Posted 8 months ago

“I ordered a belstaf polo using the sizing chart on the site the chart says xxl is 44 it isn't its 48 I returned the polo at a cost to me as the xl had sold out very disappointing shopping experience recommend you double check as sizing misleading”

Posted 9 months ago

“Service online and instore always good, returns policy I always forget isn’t great so I’m stuck with the shorts that are too big.”

Posted 10 months ago

“Was most disappointed with my recent purchase as rubber ankle branding has started to separate from canvas body of one trainer after just been worn on one occasion. Unfortunately unable to upload photo of trainer to your system.”

Posted 10 months ago

“I paid extra for next day delivery by 5pm and the item was late. Emailed twice and got no response. Otherwise happy with the item purchased!”

Posted 10 months ago

“Hello, my order arrived on Monday and I would have had to pay €75 duty. I refused to accept it. How can we solve this matter smartly? Best Florian”

Posted 11 months ago

“No issue with Stuart themselves. Bought so3 jeans that were described as slim fitting (C17 for info) but we're far from it. Like potato sacks. Bought 2 pairs to try the fit and ended up sending both back. My issue is it's cost me £10 in postage to try on 2 pairs of jeans. Descriptions/fits needs standardising.”

Posted 11 months ago

«
1
2
3
4
5
»

Stuarts London is rated 4.8 based on 18,122 reviews