Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,546 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item that was shown in stock, order was cancelled a few days later, with a note saying “went to shelf item wasnt there refund given” problem was i only got refunded the price of the item, had to re contact to ask for the postage cost back as well, i have been using Stuarts for many years, and i found this shoddy at best, staff issue? Policy issue? Warehouse issue? Not impressed”

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Posted 1 month ago

“I believe i have already left a review, but here goes again.my package arrived a day late but that was down to the courier. I was very happy with the shirt and wore it .but on close inspection there seems to be a white thread running through the black sleeve which is a little annoying and I do not want to touch it in case it leaves a hole,do you have any ideas.many thanks.”

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Posted 1 month ago

“The goods arrived as described but were too small. The returns process is needlessly complicated and far too expensive”

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Posted 1 month ago

“Good selection of clothes but more awkward than most online retailers to return things”

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Posted 2 months ago

“Parcel arrived quickly and the jacket is lovely Bought as a birthday present for my son. However the jacket is too small. I followed the instructions to return the jacket for a bigger size which were to email them and they would send me a label to return it. So far they haven’t acknowledged my email or sent me a label.”

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Posted 2 months ago

“Wrong shoe size sent out but person I dealt with was helpful. No correct size for me to exchange with so why send incorrect size.”

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Posted 2 months ago

“My gloves came and I was super excited for them. they smell amazing, and they fit pretty well on my hands. I think they nailed it with sizing. the only issue is that on my right glove the knuckle hole are slightly off and dont meet up wth my bone structure. however the left glove is perfect. so not sure why thats the case.”

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Posted 6 months ago

“Hi Stuarts I purchased my son a jacket for his Christmas present. With the discount code it cost £165. I purchased it around the end of November. It is too short for him. Please confirm how I get a refund . Many thanks.”

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Posted 7 months ago

“Service is good. However. Returns are not. They do - return for a fiver. Only insured up to £50. So it cost me £12 to return my item. Things mail order should be free returns imo. They do offer a free exchange…just not a return. Odd and annoying. So make sure what u order will fit!!!”

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Posted 8 months ago

“Webside working tooo slow. They dont have free returns, that i have to pay extra for stuff that doesnt fit to me”

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Posted 9 months ago

“everything was great delivery was promt until i opened the coat to see it was black”

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Posted 10 months ago

“Great service product and price. Unfortunately getting a customs bill b if €39 totally destroyed my experience. Be great to see Stuartslondon.com do what do many other companies do and ensure there is nothing to pay extra as now it didn't make sense to be a customer.”

Helpful Report

Posted 1 year ago

“Re: Product Code M6000-T15-L -Fred Perry Shirt (68855) The shirt seems to have a design fault because the armpit area is uncomfortable. There seems to be a problem at the armpit and sleeve. I have to be stretching the armpit area to find some comfort. Re: OAS Company Polo Shirt Product Code- 7003-109 -L (70613) The shirt seems ok so far”

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Posted 1 year ago

“i have to tell you that the trousers definately aren't stay-pressed. i have had three pairs of these Real Hoxton trousers from other sellers, but they were from HR's first lot of colours from over a year ago. these new colours they've released recently haven't had the treatment that's necessary. earlier in the year, i bought one of the new colours which were't stay-pressed, and now i have these new colours also, from yourselves. i complained in the past to Real Hoxton, but they just said they've sold loads, and that's that!!”

Helpful Report

Posted 1 year ago

“I love Stuarts - for my money they are the best mens clothes shop for style, range and quality. Ive bought several lovely high quality items from them. However, their despatch times are not good. I ordered a lovely Fred Perry pointelle shirt to wear on holiday. I ordered it midday on Saturday but it was not dispatched until the following Tuesday! I paid extra for next day delivery but only recieved it on the Wednesday evening. Fortunately the parcel arrived just as we were leaving and was able to take it as hand luggage . The Monday was a bank holiday but the item should have been dispatched on the Saturday.”

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Posted 1 year ago

“I still haven’t received my order and it is being investigated’ by the courier/Stuarts, I find this really unusual as normally Stuart’s are really prompt when dispatching goods and I have experienced no issues up until now. The customer services team I didn’t feel were particularly professional when dealing with the issue when I raised it to them but their is still time to make amends.”

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Posted 1 year ago

“I am very happy with the shoes I bought. Not only are the a gorgeous color, they were also very reasonably priced compared to other listings elsewhere. Icwill say however I got no response from customer service after reaching out about my order, and had to manually find a way to track my order internationally, as I have never ordered with them before.”

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Posted 1 year ago

“Have you be scamed by online investments traders, Paybackintld (@) g m a i l .com can help you recover it”

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Posted 1 year ago

“Thank you for the delivery. However, my delivery was delayed after paying for expressed shipping and delivery. It was delayed since I had both the addresses of my P.O. Box and Physical address together initally. I was email to give my physical address. So, I had to send and only give my physical address. But, ironically, the delivery ended up delivered two weeks later via my P.O. Box. This is why I initially gave both my P.O. Box and physical address in the first place to avoid any delays. Especially after I payed extra for express delivery. I would like to order more items from your awesome company, but I hope that this delay does not occur again. I am afraid that if I place another order with my physical address or P.O. Box address that this delay will happen again. Thank you for your time. -Gary”

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Posted 1 year ago

“Couldnt find proper menu to roam”

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Posted 1 year ago

Stuarts London is rated 4.8 based on 20,546 reviews