Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,713 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a tracksuit top as my first purchase from Stuarts London. The price and service were great but …. delivery was signed for and I knew that I would only be home on the Saturday so paid quite a bit extra. Then when away I received a message saying my parcel was out for delivery (the Friday / next day). I assumed it wouldn’t be left as it clearly said signed for but the delivery guy left it in a safe place (this would have been perfect service if I hadn’t paid over the odds for Saturday). I then contacted Stuarts via the app to Fred back and received no reply.”

Helpful Report

Posted 11 months ago

“As my first purchase from Stuarts London, I ordered an item shown as available on the website. The order was cancelled by Stewarts London because the website availablity was inaccurate and the product was not available to pick. This can occasionally happen in any on line business. However, no attempt was made to offer me an alternative product, which was available, in order to save the sale. This made me feel I was not highly valued as a customer. I considered purchasing the item from other suppliers but was unable to find it at a similar price. Then I noticed that a very similar product was also indicated as available from Stuarts London. This time, I contacted their sales team to check the availablity was accurate. They called me back in less than an hour to confirm it was available. I ordered this similar product and it arrived quickly and in good condition.”

Helpful Report

Posted 11 months ago

“I ordered a pair of Canvas Shoes. it is of very poor quality, see attached pictures for details, the uppers are covered in white sticky glue and poorly handmade. Secondly, the Royal Mail used for this order delayed delivery due to the courier not being able to contact me as my phone number could not be displayed on the parcel. So I hope you'll pay attention to these issues. Thanks for your time”

Helpful Report

Posted 1 year ago

“Got the item in very good time. Unfortunately it was damaged and had to be returned. I’m awaiting a replacement.”

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Posted 1 year ago

“These are the shoes exact conditions when I received it. Notified their staff via email immediately, and they replied in a relatively fast manner. And their explanation was the outer layer of the leather is coated with a protective powder substance. This safeguarding measure ensures the leather's integrity during transit and storage. I wish I was notified this before I pressed the buy button. Staff Told me to use a damp cloth to wipe it, which I did, but not all the white marks can be removed. So now all I got was this explanation and a very sincere apology from their staff which I appreciated, but I have still paid the money and still have to keep this shoes in this condition.”

Helpful Report

Posted 1 year ago

“Postage charges are poor !!”

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Posted 1 year ago

“My item was sent out quickly, I was told it was to be signed for. Then I get an email from the delivery company saying no need to sign we will take a photo of it and leave it on your door step . I live directly on the street. That's not secure postage”

Helpful Report

Posted 1 year ago

“Very quick service but the item was damaged when I called the shop not that interested but said could offer free return but no idea how long the refund would take I expected more”

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Posted 1 year ago

“Really disappointed. Used the new customer code and told it doesn’t apply to my order? Why bother to have it?😔”

Helpful Report

Posted 1 year ago

“I purchased a jacket online and then a few hours later my order was cancelled due to the item being out of stock. I think there is an opportunity here for better inventory management so that as items go out of stock the website is updated immediately so that the customers don’t have to go through the ups and downs of buying an out of stock item. I also think that when you make a mistake you should also offer some concessions to the customer. Like “hey we messed up, here is 10% off on your next order” etc.”

Helpful Report

Posted 1 year ago

“One of the two hoodies I ordered, marked in shop as new, arrived without labels and appeared to have previously been tried on. This was particularly obvious when compared to the other, factory-fresh jumper. However, due to the shipping costs and taxes incurred between the UK and the EU, it did not seem worth filing a complaint.”

Helpful Report

Posted 1 year ago

“Not sure about every brand/item but I purchased a large Lois Jeans jacket now I am large in most things but thought ok some brands are smaller so I exchanged it for an XL, this duly arrived and was still too small, just be careful on certain sizes because I am certainly not an XXL”

Helpful Report

Posted 1 year ago

“Bought two items - neither fit. Asked for a refund rather than a nee size because of the return fees. If there were free returns I’d have asked for another size.”

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Posted 1 year ago

“Not the greatest description of the clothes on the website. I bought a Fred Perry polo shirt that was not described as a slim fit. It is very much so a slim fit, so I look a bit like a stuffed sausage trying to fit into it. With the high cost of delivery and returns via DHL it's not even worth sending this stuff back. This gives me real pause to consider purchasing from Stuart's again in the future.”

Helpful Report

Posted 1 year ago

“Hello, As I am tracking my order, I am noticing that the parcel reached San Francisco and then turned around. It now seems to be on the way back to the UK ?? This seems unusual, could it be that the address was not written properly and the mail carrier could not deliver it ? Please let me know if you have any other information. Thank you Frederic Wilmotte”

Helpful Report

Posted 1 year ago

“Stuart's very good but the delivery service took a week to deliver so it arrived late .”

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Posted 1 year ago

“Ordered a Louis t-shirt but unfortunately the baroda on the label had transferred to the print part of the shirt,I washed it but wouldn't come out.”

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Posted 2 years ago

“Initially the NBs look good, but a closer look makes them look either fake or cheap, which I wouldn't expect from NB. The most obvious example is no finishing on the edges of the tongue of the trainer with exposed yellow foam, which I do not understand. Okay from a distance.........”

Helpful Report

Posted 2 years ago

“I ordered a belstaf polo using the sizing chart on the site the chart says xxl is 44 it isn't its 48 I returned the polo at a cost to me as the xl had sold out very disappointing shopping experience recommend you double check as sizing misleading”

Helpful Report

Posted 2 years ago

“Service online and instore always good, returns policy I always forget isn’t great so I’m stuck with the shorts that are too big.”

Helpful Report

Posted 2 years ago

Stuarts London is rated 4.8 based on 19,713 reviews